Would be great to have "waited_time_in_queue" in CDR

[e-gaulue]

Dear 3CX team,

I suppose it's not specific to on-premise, but it would be great to have "waited_time_in_queue" in CDR. We have got it in call report, but CDR goes directly in our database while call reports don't.

Regards,

 

[VoIPTools]

We can get you the information you need. I encourage you to take a look at our 3CX Exporter tool. Exporter can provide queue statistics including how long the customer waited in the queue. And can also automatically parse the CDR files (in real-time) and put the data in your database for you.