Wrap up time/delay

[ckatterl]

Dear all,

when picking up a queue-call from a phone, which is logged in to a queue, it takes 1-2 seconds until the callee can hear me.
The wrap-up time in the queue is set to 0.
Is there another possibility to speed up this?

BR, Christian

 

[eagle2]

You have another problem, not related to wrap-up time. Try to investigate it with wireshark, Wrap-up time is used to manage how long an agent will not receive a new call (ring) after termination of previous, in order agent to prepare for the next call.

 

[ckatterl]

This is interresting, as this is only, when the call comes to a queue - not for "normal" phones

 

[YiannisH_3CX]

Hello @ckatterl

Can you please let us know what version PBX you are running and what phones you are using? Also are these local or remote extensions?

 

[ckatterl]

Hi,

PBX-Version PRO 15.0.62928.5
Phones are Snom320 and Snom360 running on latest firmware.
It's local extensions.

BR, Christian

 

[YiannisH_3CX]

Please note that direct calls and queue calls differ in the fact that the call is first answered by the queue so when an agents answers the call then a re-invite must be send by the PBX so the call is transferred to the extensions. A second of delay is fairly normal any more than that we will need to see a wireshark capture to determine the cause