Wrap Up Time

[LukeBurrows]

Hello,

I hope I am writing in the correct place sub forum.

I work for an MSP that hosts its own 3CX instance on behalf of another customer and we have a wrap up time set on a call queue of 20 seconds that applies after they have taken an incomming call. Can you set a wrap up time to apply after they have dialed out and then hung up or does this work for incomming only?

Kind Regards

 

[Charles_3CX]

HI, there

Regarding your question, please note that the wrap-up times apply only to agents after answering incoming calls from queues.

 

[LukeBurrows]

HI, there

Regarding your question, please note that the wrap-up times apply only to agents after answering incoming calls from queues.

Hello,

That is what I thought was the case. Thank you for the confirmation.