Wrong Audio Prompt plays when User login or out of the queue.

[JimWindle]

I noticed this a few months back but figured the next update / upgrade would fix this issue. Currently if / when a user logs in or out of the queue the audio prompt is "Voicemail Disabled for this extension. I have tried the speed dials as well as manually dialing both *62 and *63 all produce the same results. I also stood up new VM and imported the backup from the original system and again the results were the same. Any additional recommendations are welcome and very appreciated.

Thanks,

 

[VasilisV_3CX]

Hi @JimWindle,

Can you check the Management Console >> Settings >> System Prompts >> Manage System Prompts >> What do you see here? (What are you using?). Do you have updates available?

If you search the prompts for these two:



and click the Play by phone button, do you hear the correct prompt?

Can you check your dial codes, and ensure that your log in / log out are mapped to the correct code: