Wrong version in portal

[esjille]

Hello,

I wanted to upgrade my 3CX subscription because it goes back to 4 simultaneous calls.

When I tried to upgrade, the system told me that I have an old version and can't do upgrade.

On the 3CX portal page my version is marked as "16.0 Update 0 (Built 504)" instead of the "18.0 update 6 (build 908)" installed on my server...

Could someone help me with this?

Cordially,

Maxime

 

[Alexandre R.]

Hello Maxime,

Start to check if your 3cx server have access to internet (try to ping 3cx.fr by example from console). Try after to refresh license key information and check if registration details is ok (same mails from your 3cx account portal)...

 

[esjille]

Hello Alexandre,

Thank you for your reply. It was a problem with the email attached to the production license which wasn't the same as my portal account...

Have a good day