Hi All
We have 3CX hosted on a brand new customer using 6x Fanvil X4U-V2 phones.
All are set up as SBC router phones so they can be taken home and work the same if needed, don't rely on other phones etc
3CX version 18.0 Update 8 (Build 939)Version
Phone Firmware version 2.12.16.20 (latest according to https://www.3cx.com/docs/phone-firmwares)
The issue:
All seemed fine at first, but over a couple of weeks the phone handset that the receptionist uses (95% of all calls are done just on this phone) became incredibly laggy to use, to the point calls took 3+ seconds to begin after picking up (caller cannot hear the worker say initial hello), calls were crackling for the receptionist and device was basically unusable. Calls were fine from POV of external callers (after that large initial delay).
Pushing buttons on phone itself (to dial a number or navigate menus) showed a delay of around a second to respond/update the LCD.
The receptionist uses a headset with the phone - Jabra Mono Pro 920 with the required adapter.
When this happened the first time I attended site and power cycled the phone, it said SIP Register failed at that point, so I factory reset it which solved that, then re-enabled the EHS function so the headset would work again and left site with it working as it did at initial install.
Less than two weeks later it's happened again - crackly audio, laggy LCD interface on phone. I tried factory reset but the crackly audio has remained (better but still unsatisfactory levels for customer)
For now I have installed SBC on the user's PC and changed this phone to run via that, instead of using the SBC of the phone itself, and calls are now perfect as you'd expect.
I saw comments about a memory leak that should have been patched out already - I am wondering if anyone else is still seeing bad behaviour from this new phone model, especially if using the EHS (headset) function.
The other phones work fine but as mentioned only take maybe 5% of calls.
I like the dual LCD feature of the X4U-V2 but no way am I ordering more of these until I can be sure firmware bugs are gone!
Thanks for your attention everyone
We have 3CX hosted on a brand new customer using 6x Fanvil X4U-V2 phones.
All are set up as SBC router phones so they can be taken home and work the same if needed, don't rely on other phones etc
3CX version 18.0 Update 8 (Build 939)Version
Phone Firmware version 2.12.16.20 (latest according to https://www.3cx.com/docs/phone-firmwares)
The issue:
All seemed fine at first, but over a couple of weeks the phone handset that the receptionist uses (95% of all calls are done just on this phone) became incredibly laggy to use, to the point calls took 3+ seconds to begin after picking up (caller cannot hear the worker say initial hello), calls were crackling for the receptionist and device was basically unusable. Calls were fine from POV of external callers (after that large initial delay).
Pushing buttons on phone itself (to dial a number or navigate menus) showed a delay of around a second to respond/update the LCD.
The receptionist uses a headset with the phone - Jabra Mono Pro 920 with the required adapter.
When this happened the first time I attended site and power cycled the phone, it said SIP Register failed at that point, so I factory reset it which solved that, then re-enabled the EHS function so the headset would work again and left site with it working as it did at initial install.
Less than two weeks later it's happened again - crackly audio, laggy LCD interface on phone. I tried factory reset but the crackly audio has remained (better but still unsatisfactory levels for customer)
For now I have installed SBC on the user's PC and changed this phone to run via that, instead of using the SBC of the phone itself, and calls are now perfect as you'd expect.
I saw comments about a memory leak that should have been patched out already - I am wondering if anyone else is still seeing bad behaviour from this new phone model, especially if using the EHS (headset) function.
The other phones work fine but as mentioned only take maybe 5% of calls.
I like the dual LCD feature of the X4U-V2 but no way am I ordering more of these until I can be sure firmware bugs are gone!
Thanks for your attention everyone
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