Yealink + 3CX Volume (ringtone and call)

[finetech-tmuncy]

Hi,

Did somebody knows if its possible to fix ringtone and call volume levels ?

I've users who personnalises them on the phone, but the customization is not saved ?! at the next call, the ringtone is again at the max !

I searched in the template but didn't find anything about it in the 3CX Yealink teamplate...

if somebody can help me please

 

[VasilisV_3CX]

Hi @finetech-tmuncy,

I've tested this on a Yealink 46S, and had no issues with the volume staying where I've set it even after reprovisioning. What model of Yealink are you testing?

Just as a note: All changes (in this case, specifically with regards to personalized ring tones, not the volume of them) to the IP phone should be made from the management console rather than on the phones themselves, as whenever the phones reprovision, they will overwrite the changes made with the configuration they receive from the PBX, however this does not affect the sound.

 

[finetech-tmuncy]

Hi @VasilisV_3CX thank you for answering !

This is the complete environment :
3CX v16.0.9 linux debian 9 + SBC v16.2.24 debian 9
Phone : Yealink T53W + Buetooth Headset Sennheiser Adapt 230 using the BT stack of the phone

we've configured the ring tone in the admin console, it's ok, but the twelve volumes (ring tone and voice during call) preferencies are note saved....

we don't use personnalized template, only those offered by 3CX)

 

[JohnS_3CX]

Hi,

What version is the phone firmware?

 

[finetech-tmuncy]

it's a 96.86.0.20

 

[JohnS_3CX]

Ok it appears to be on the latest one, so at this point the only thing remaining is to contact Yealink or visit their forums and see if you can get help there with customizing the volume.