Yealink AX83H not listed in V18 drop down

[Roger Smart]

I am having issues adding an AX83H phone to my 3CX system V18. The specific phone appears on the Phone list but when checked does not allow assigning to an extension. When I click add phone, the Yealink AX83H does not show on the drop down list, No AX option at all. I tried this in both the management console and the web client admin console. I updated the phone to the current firmware180.87.0.6. Any suggestions?

 

[JohnS_3CX]

Hi Roger,

That model as well as many other ones along with new firmware have been added to V20 a while ago.

However it seems you are running V18 which is End of Life and will stop functioning by the end of the year.

Our suggestion, upgrade as soon as possible to gain access to the new features and keep your system running.

https://www.3cx.com/blog/releases/v20-upgrade-checklist-faq/