v18

  1. Upgrade from V18 to V20

    Hello, I need to upgrade from V18 to V20, at this moment I have integration with Fidelio on V18, I am interesting will integration kept automatically smoothly? or do I worry on something on 3CX side? Thank you in advance.

  2. v20 Inbound Rule Mass Edit

    Just a general concern I want to voice - I'd be a gem to have the v18 Inbound Rule mass edit brought back in some way. A recent v20 update ended up having my generic trunk have issues that I had to rectify by creating a new template, and I had to take a considerable time to manually re-assign...

  3. Upgraded From V18 to V20, Unable to make inbound calls

    Hello, We have just upgraded from V18 to V20 and restored the backup and currently we are testing inbound calls, we dial the number then hear the IVR then when we press the button to route the call to the queue, call fails immediately and revert back to the IVR because we have set "Destination...

  4. V20 & Users Passwords/Emails

    Hello all, We have deployed a lab environment before moving from V18 to V20 and first thing is we noticed that i cannot set a user's password like V18, is there a workaround ? because our users is local users with no emails and we were setting the passwords for them and now that option is gone...

  5. Yealink AX83H not listed in V18 drop down

    I am having issues adding an AX83H phone to my 3CX system V18. The specific phone appears on the Phone list but when checked does not allow assigning to an extension. When I click add phone, the Yealink AX83H does not show on the drop down list, No AX option at all. I tried this in both the...
    • Roger Smart
    • Thread
    • firmware180.87.0.6 v18 yealink ax83h
    • Replies: 1
    • Forum: Yealink

  6. Unable to upgrade to V18 Update 9B

    I have received emails from 3CX advising that I need to upgrade from V18 Update 9A to Update 9B The webpage at https://www.3cx.com/blog/news/ssl-certificate-update-2025/ provides instructions on how to achieve this update, but they do not work. When I visit the updates page on the management...

  7. Agents in Queue Statistics vs Queue Performance Overview

    I have two reports that seem like they should have equal statistics. As you can see from the dates and times they are identical. I've confirmed they both have the "Drop 5 seconds or less" calls box. Not only is extension x102 showing more calls answered than unanswered in the AiQ statistics...

  8. Solved Accessing voicemail greetings

    Long story short I am doing a migration to another system. I would like to download every user's voicemail greeting as audio files so I can load them into the new system. Does anyone know the easiest way to do this, if it is possible at all? I'm not opposed to getting my hands dirty on the...
    • MSET
    • Thread
    • 3cx migration self hosted v18 voicemail greeting
    • Replies: 4
    • Forum: Phone System / PBX
  9. Svanur

    Caller keeps trying in queue

    We are encountering an issue where, after a call is answered in the queue, his phone keeps ringing, even though the call has already been answered by another extention on the queue. It's already been tried to delete the user and set everything up again from scratch – he is using the 3CX app on...
    • Svanur
    • Thread
    • 3cx 3cx mobile app queue queue agent v18
    • Replies: 2
    • Forum: Other

  10. V18 - Report per inbound rule

    Hi All, We have a customer who has requested a number of marketing numbers set up so they can track campaigns. They've asked that each number has it's own report generated weekly. I thought I had this down by creating a report, that used "To" > "Number" > [DID Number], but this just produced an...

  11. 3cx backup Failed

    Hi we have a 3cx v18 update 9 build 31 instance onprem and we are experiencing the below error when backups are run on the system. We have found that when browsing the recordings page and call logs from the management console that the same error "58030: could not read block 4991 in file...

  12. Issue with updating V18 update 7 to V20

    Hi all, One customer has still a 3CX version V18 update 7 running. I want to update this to the latest V18 and then to v20. Unfortunately the software update feature in the PBX is not working anymore (Out of Date). Release New 18.0 Update 8 B Hotfix Out Of Date 18.0.7.312 18.0.8.939 It...

  13. Audio/Video intercom not transmitting video to anything but the router phone after V20 update to hosted system.

    Our site was running steadily with V18 (3CX) hosted for over a year with everything working as intended. After the V20 update every i18S intercom no longer sends video properly, just a black screen. The SBC of the site is a PC, but to troubleshoot I created a router phone, and a phone connected...

  14. v18 Reports Discrepancies

    We use two reports, The Agents in Queue Statistics and the Queue Performance Overview report. There is a difference occasionally between the two "answered" and "serviced" Columns that I believe shouldn't exist. Attaching pictures here you can see that x137 answer 19 calls in the AIQS report but...

  15. Restricting IVR Access to Specific Groups in 3CX v18

    Hello, We are using 3CX v18 for a customer and have configured two different groups: Group A (extensions 1010-1020) and Group B (extensions 5900-5910). Each group has its own external phone number; number X for Group A and number Y for Group B. Both external numbers are routed to different...

  16. 3CX installed on a machine in my cloud, does not update to V20

    Hello everything is fine? When clicking the update button, it takes you to the login page and does not update. My 3CX is hosted in my cloud, I uploaded the instance myself. Has anyone ever experienced this ? Current version: 18

  17. Understand Call Report

    I'm trying to make sense of a call report from a call queue, particularly around unanswered calls. Some of the calls are showing as unanswered with ring time and talk time as 0 and terminated by the caller (which I understand). Some other calls are showing as unanswered but showing as being...

  18. V18 to V20 Upgrade SP Problem

    Hello everyone and TIA! This is my first post. Been working with 3CX for year and love it. I just performed an upgrade for a customer with a slightly unique setup. I read through all the docs and was aware of the permission changes and all that and i can say that the shared parking is...
  19. RintoC

    Time exception during meetings

    Hello, Is it possible for a customer to set occasional meeting times (for example, Mondays from 9 to 11 a.m.) with a personalized message and redirect incoming calls to voicemail? For the first option: I considered using the NPD mode enabled temporarily, but the current configuration directs...

  20. Desktop app notification V18

    Hi, can I activate notifications only for chats and turn off call notifications? TY
    • FirstPoint
    • Thread
    • app for windows notification v18
    • Replies: 2
    • Forum: Windows
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