Yealink Hotdesk Login Slow

[Matt_AIT]

We have noticed that when logging into a hotdesk phone it can take 5 minutes to provision for the extension.

Is this normal, I'm sure it used to be within a minute.

I have confirmed the time on both the Azure VM and SBC are the same.

We are running the following:
Azure Hosted 3CX v18.0.5 on Debian
Raspberry Pi SBC
Yealink T46S/U

 

[JohnS_3CX]

Hi,

No this is not normal. The login usually just takes a few seconds.

Does your network have DHCP option 66 by any chance?

 

[Matt_AIT]

Hi,

No this is not normal. The login usually just takes a few seconds.

Does your network have DHCP option 66 by any chance?

We have disabled DHCP option 66 which was left over from the previous suppliers. Will monitor and hopefully it will be resolved.

 

[JohnS_3CX]

Hi Matt,

I imagine you have already done so, but it's worth mentioning the phones should be rebooted now.