Yealink - missed calls no CID

[TOBI144]

Hi,

we are using 3CX v9 SP 5 and Yealink T28 and we have the following problem: Wenn we miss a call in the directory is just our own DN not the external number of the caller?

Has anyone an idea for this problem?
Thanks!

 

[leejor]

So...when a call is ringing on the phone, you do see the external callers number?

 

[TOBI144]

Yes I do! During a call I see the caller number.

 

[leejor]

Is too much information being sent, for each call, for the phone to retain in it's missed call memory? Perhaps it being truncated.

 

[TOBI144]

But how can I limit the sended information for each call?

 

[leejor]

Do you use a gateway or VoIP provider (which provider)? Some gateways can be set-up to send additional information. Do you have 3CX set up to send the name of the ringgroup to the sets?

 

[TOBI144]

We use INDODE Vienna as VoIP-provider. I do not send the ringgroup names to the sets!

 

[leejor]

Could there be a local directory on the set that is being used to compare (and display) the number?

 

[sigma1]

Take OUT the DID name in the inbound rule (however this can still tack on the ring group name)....
Or go get Grandstream phones ;-)

 

[TOBI144]

. . . the solution was the DID name in the inbound rules!

THX!

 

[sigma1]

Glad that was it.