Solved Yealink - Need to stop Other calls from taking over the screen when I have a call on hold

[ZCSFT]

For a client - When she had someone on hold, another call comes into a queue she is a part of, it takes over her desk phone until the call is handled or hangs up and she can't go back to the call she had one hold

 

[SteveITS]

Specifically, hold, not shared parking?

 

[ZCSFT]

Specifically, hold, not shared parking?

I will verify but according to the user, they are putting them on hold.

 

[TheodorosG_3CX]

Why not park the call? Actually call parking is fo this exactly reason.
Meaning that the parked call can also be handled from other agents as well.

 

[SteveITS]

Parking would free the extension though...? OP wants the extension to not receive another queue call while working on the one on hold.

 

[ZCSFT]

We figured it out, the user was giving us misinformation about their process

 

[SteveITS]

We figured it out, the user was giving us misinformation about their process

Sounds right.

 

[TheodorosG_3CX]

@ZCSFT Glad to know the issue is resolved