hold

  1. T74U Handsets & Hold/Resume

    I have a new client on a shared tenancy that doesn't like (or want to use) Shared Parking. They really like using the built in Hold/Resume buttons on the handsets themselves. Is there a way to pickup a call on Hold through that process from a different handset?
  2. ronenba

    Hosted V20 Accept multi calls on 3cx software

    I setup a multi-tenant PBX, with users, lines On each extension, I turn on to accept multiple calls All the incoming calls ring to a ring group - the available extension answers the call When all the extensions press DND, the calls are being transferred to extension - external number When...

  3. Can I Forward to 'Hold' ?

    Hi all, I've got a client that takes a high volume of calls across about 4 people, they have a call que, but they don't like it ringing to the que a lot (sometimes they want to ignore the calls) so I'm looking for a way that after 15 seconds or so the call que just forwards the calls to a Hold...

  4. Solved Snom D735 Hold

    Greetings, all. I am trialing 3cx and have been pleased thus far. However, one of my test units is exhibiting an odd and unwanted behavior. The phone in question is a Snom D735 (routed through a D862). When placing a caller on hold, a dial tone is played over the receiver. Hanging up causes the...
  5. ZCSFT

    Solved Yealink - Need to stop Other calls from taking over the screen when I have a call on hold

    For a client - When she had someone on hold, another call comes into a queue she is a part of, it takes over her desk phone until the call is handled or hangs up and she can't go back to the call she had one hold
    • ZCSFT
    • Thread
    • hold multiple calls yealink
    • Replies: 7
    • Forum: Yealink

  6. Att.Transfer Not Putting On Hold

    Hello, We have had an issue with ourself and multiple of our clients having the Issue of when they do at Att. Transfer it is not putting the user on hold and when the talk to the person they want to transfer to the person who called in can hear everything. Is there away to stop this without...

  7. Internal transfert with desktop app

    Hello , I have a problem using the desktop app on windows, when I'm on an internal call and I want to transfer it, I press transfer but it doesn't put the caller on hold, he continues to hear my conversation. When I do the same thing with the same extension in the Android application, the...

  8. Set MCast button / disable being put on hold when dialling Multicast Group

    Hello, I am hoping that I have just missed something super simple and obvious and that someone can help. I haven't been able to find any forum posts having similar issues. I know that our broadcasting works, as I have been able to do it, so I doubt it is a setting there. We are unable to get...
    • k.davies
    • Thread
    • fanvil x5u hold hold music multicast paging groups
    • Replies: 3
    • Forum: Fanvil

  9. How to play prompt before transferring someone from IVR

    Hi there, I can see threads on the forum with information on how to turn off the 'please hold while I try to connect you' prompt, however I have the opposite issue - External calls are connected to an IVR, which upon user input either transfers them to an extension, or a Ring Group. Is there...

  10. Rights-free replacement hold music?

    One of our clients is a charity dealing with sensitive matters; as such the standard 3CX hold music is a little upbeat for clients calling in who may be very upset. Can anyone please recommend a repository of rights-free music that I could upload?

  11. Is there any way to set "hold" music per queue?

    Hi I know how to set hold music/message on a queue, while the caller is waiting for their call to be answered. However, how do I or can I set a hold message per queue for AFTER the call has been answered? For example:- Scenario 1: > Call comes in to QueueA > QueueA hold music and message...

  12. 3CX Windows app hold button for Yealink

    Hi, When I've selected my Yealink device(T54W) in the dialer and make a call its not possible to press the hold button. Can this be added Yealink supported devices? Take also a look at this thread: https://www.3cx.com/community/threads/3cx-windows-app-has-gray-hold-button.85740/ This is when...

  13. c# Hold call

    Hi, everyone! Trying to write custom integration with 3cx and one of the basic functions is "Hold call" and "Mute call". So we have activeconnection, but its missing those methods, except PhoneSystem.Root.InvokeCommand and PhoneSystem.Root.ServiceCall. //** not working...

  14. Yealink T41S - Missing "Hold" Button on Second Call

    We have an office with 3 Yealink T41S phones. When someone is on a call, and they answer a second incoming call, the "Hold" softkey disappears and is replaced by "Swap". So they are not sure how to place the second caller on Hold. This happens if they take the second call by pressing the second...

  15. Name of Hold Music

    Hello, When placed on hold at our workplace we receive a rather jazzy hold music. Does anybody know the name of it as we've had a request from a customer. Thanks,

  16. Actions whilst on hold

    Hi all, is there a way to allow callers to take actions whilst they are on hold? For example to go back to another extension or go directly to voice mail? M

  17. Inbound call routing

    Hi All, I have a little issue we have moved from a voip provider that allowed the yealink phones to show new inbound callers even when the end user was on a call, this could allow the receptionist to put the current call on hold to answer the new inbound call and transfer the new call to...

  18. Park/hold calls group

    Hi, I'm trying to figure out a good way to deal with parked/on hold calls. I'm working on implementing 3CX for multiple retail locations. Basically I need to be able to put a call on hold preferably with a single button press and be able to pick it up at any other phone in the call group. So...
  19. rvoosterhout

    Converstation going to waiting music when transfering

    Hi, We have a problem with the transferring of calls using 3cx. When our receptionist receives a call from a customer, and wants to transfer this call to our support desk, the support desk gets placed on hold. The call then has to be ended, and transferred again to be successful The situation...

  20. Hearing Hold Music instead of joining a conference

    I am having a problem setting up a conference, as follows: 3CX software on Windows PC - v 14.0.49169.0 1. click button to start a conference 2. create conference 3. add in first number and start conference - (nb: i dial this number first as it is an external number and requires me to...
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom