Yealink phone auto answer

[805tech]

We are having a issue when someone is logged in to the Queue and they get another direct phone call at the same time the phone will automatically pick up the direct phone call. I have checked the settings and auto answer is off. I have looked at the Yealink forums and from what I have read they say its a issue with 3CX. Is there a way so the phone does not auto answer this is a feature we do not want.

 

[Pierre_3CX]

Hi there,
Are you running phone in CTI in association with a 3CXPhone ?
Does your extension have the option "I want to be able to accept more than 1 call at the same time" enabled ?

 

[metheridge]

I am having the same exact issue . Hopefully this is easily fixed.

 

[craigreilly]

Is there more than 1 account assigned to the same phone?

I just tested this on our system and it did not occur on v12, stock T48 template.
The phone does accept multiple calls...
and CTI mode did not matter. It did not happen in either mode.

 

[gbardissi]

Yes we have seen and documented this issue. There is a workaround. I will post that to the LinkedIn group

 

[3CXusername]

Having a similar issue with T48G could you share the workaround?

 

[certainlyNotApenguin]

I'm also have this issue, if someone finds a solution please post!

 

[bardissi]

https://www.linkedin.com/grp/post/3157738-6001812374888202240?trk=groups-post-b-title

 

[certainlyNotApenguin]

Brilliant thankyou!