Yealink phone does not auto provision

[engin411]

Hello, my new Yealink T38G phone doesn't autoprovision. I can see it in the Phones area and can assign it to my extension, but after clicking Ok it does not reboot. After a power cycle, it still does not register with the server. Any ideas? Thanks.

 

[craigreilly]

anything in the log files?

 

[engin411]

No. I looked in Server Activity Log and Server Event Log and saw nothing related to the extension or the phone's IP or the phone's MAC.

 

[craigreilly]

My phones are all setup using a DHCP Assigned Reserved address. And DHCP gives the helper address to find the autoprovision server.
I did at one time have a problem with provisioning and I think it was a windows firewall or antyivirus issue.

 

[engin411]

I found the phone firmware needed an upgrade. Thanks for your attempt to help, and sorry to take your time. Should've thought about firmware long ago.

 

[craigreilly]

perhaps I could have recommended that off the bat
sometimes I assume a bit too much.

glad you got it going.