Solved Yealink phone time not updating

[IHSupport]

Hi,
i am using the Yealink T46s phones.

i have an issue where the time and date on the phones are incorrect by a few days.

the time on the 3cx system is correct as the system switches over to night service correctly.
the time on the windows server is correct.

the only way i can get it correct is to manually go into each of the phones config and change the time server address manually.

any help would be greatly appreciated.

 

[YiannisH_3CX]

Hello @IHSupport

Are the phones provisioned via 3CX or are they manually configured? If the phones are provisioned try adding a BLF key and try to re-provision the phones. Also make sure that the phones can access the ntp server

 

[Saqqara]

As above manually or 3CX provisioned

3CX provisioned phone will get the time from pool.ntp.org - is port udp 123 open on the firewall.

What are you changing to ntp to ?

 

[IHSupport]

the phones were configured through 3cx. i have tried changing the blf and re provisioning but has made no difference.

in the phone config i have set the ntp server pointing to the windows server.

 

[Saqqara]

Is the firewall open for UDP port 123, as this needs to be open for the phones to update the time

If you want to use an internal server, within 3CX Console - Settings - Parameters - Search for NTP and change pool.ntp.org to your internal IP address

Reprovision the phones

 

[jonpennell]

Is the windows server domain-joined or standalone? Non-domain-joined Windows servers don't usually have NTP server enabled by default

 

[IHSupport]

Hi,
it was the port causing the problem. opened up, re provisioned.
Great. thanks for the help.

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank you for updating the thread with your solution