Yealink Phones Replacing on-premise Phone System

[wildmanmatt]

Hi,

I am looking at 3CX to replace my legacy on-premise phone system and ISDN lines. However, I'm not sure if there is a way to replicate my users' familiar workflow...

As we currently have 6 fixed lines, every phone shows when a line is in use by another use (red), on hold (slow flashing red), ringing (fast flashing red), in use by that user (green).

Users are currently used to taking calls, putting them on hold, calling another extension and saying that the call is on line 1/2/3/4/5/6. The other user then presses the relevant line button on their phone to pick up the call.

Is there a way to replicate that workflow? Or does it have to be, answering user puts the call on hold, calls the other extension then either transfers or picks the call back up?


Another question regarding the number of lines a phone has - The yealinks seem to range from 1 line to many lines. How many are needed? Is the definition of lines the number of different SIP accounts that the phone can handle? Or the number of concurrent calls that the phone can handle? Does that include putting a call on hold, calling another extension and then transferring the call? Or if I only need a single SIP account on the phone, do I only need a single line phone and any hold / transfer functions will still work?

Thank you for any replies

Matt

 

[SteveITS]

I think you're looking for Shared Parking. You can configure BLF buttons on the phones for SP0-5. Then park the call and the other person can press the button to pick it up. While you can use SP1-6, be aware right clicking a call in the Panel view in the client to park it, it defaults to SP0 as the first/next available number. Shared Parking is handled in 3CX not the phone.

Transfers can be done in the desktop app/web client/mobile app as well in a few ways, or on the phone via keypress (or program a button with the keypresses).

 

[Saqqara]

As above,

you probably only need two or three shared parking locations - when the call has been picked up from the shared parking location the location can be used again

you only need to assign one 3cx sip account to each phone, the rest of function - hold , shared parking , transfer still work

 

[JohnS_3CX]

Users are currently used to taking calls, putting them on hold, calling another extension and saying that the call is on line 1/2/3/4/5/6. The other user then presses the relevant line button on their phone to pick up the call.

Hi Matt, while 3CX is not going to be the same as a legacy system, I'm sure you will find ways to help the users.

Shared Parking as mentioned above is not exactly "free lines", but they are empty spaces you can park calls in effectively giving a similar result. On modern Yealinks we assign them to BLF keys, and those will appear green when free, or red when there is someone parked in. Anyone can hit the SP1 key and grab the call parked in Shared Park. 1 or 3 or 3 and so forth.

Or if I only need a single SIP account on the phone, do I only need a single line phone and any hold / transfer functions will still work?

As mentioned above 3CX is not going to be the same as a legacy system, but put simply we support a single SIP account per phone (that being your extension number). Using this single account you can do things like:

- Handle multiple calls
- Keep some on hold while talking you others
- Perform blind or attended transfers
- Have conference calls
- Park / Unpark call in shared parking spaces
- Have BLFs that monitor the call state of other extensions


Since you are interested, the best thing you can do is install a 3CX System locally, and play around with it to learn how it works. Hands-on is the the fastest way to test / learn how it works.

Our free 3CX Academy will pretty much answer most of your questions that we have already anticipated, I highly recommend it having also gone through it myself! https://www.3cx.com/3cxacademy/

And for the rest, you can always ask in our forum where we will be happy to help!