Yealink SIP-T46G Not Supported?

[myrich22]

Hello,
I'm getting the message:

You are using Unsupported phones or phones with custom templates which may cause issues.
For a list of supported IP Phones visit this page.

However, the "this" page link ( https://www.3cx.com/sip-phones/ ) says the T46G is supported. As far as I know, I'm on the highest (and last) firmware update for the model (28.83.0.120).

So, not sure which is wrong (error message, web page, my setup).

Ideas?

Rich

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[nub]

When you added the phone to the ext, the pull down menu nammed: Choose from available models :
Did you add a template from ---supported--- or ---custom---

 

[myrich22]

Hello, I added from supported "Yealink T46" (it doesn't say T46G). As far as I can tell, that is the correct model.
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[complex1]

@myrich22

You have select the right phone, but the phone is not running the latest firmware.
This is 28.83.0.130
https://www.3cx.com/support/phone-firmwares/

 

[myrich22]

I think that is it! Thank you!

 

[Saqqara]

As above, phone is running the incorrect firmware.

select the phone in the list, and click on firmware icon along the top