Yealink T27p speed dial button

[GCollis]

Hi,

I am aware of how to configure speed dials using the outbound rules, what I am trying to achieve is to program a button on a Yealink T27p as a speed dial button, so the user presses the speed dial button which is set as say a custom speed dial which dials ** the user then dials 001 which then gets picked up by the outbound rule and dials the prepend digits set in the outbound rule.

outbound rule example:
Calls to numbers starting with prefix: **001
Strip Digits: 5
Prepend: with desired external number

If I just dial from the keypad **001 send it works fine, if i press the button programed on the yealink as a custom speed dial ** it fails and does not let me enter the 001.

I just want one button to action the speed dial command but then manually dial the speed that i require, so basically the button is just replacing the need to dial the **.

Has anyone achieved this?

Any advice much appriciated

Gary

 

[MRM]

Hi GC,

What version of 3CX do you have?

Regards,

 

[GCollis]

Hi MRM,

The customer I am trying to set this up for has a V15 SP3.

Kind regards
Gary

 

[MRM]

Can you update to SP4 and let us know how you get on, thanks.

 

[GCollis]

before doing so can you please advise if SP4 has a fix in it that will allow me to program a button through the 3CX BLF tab which sets it on the yealink T27p?

 

[GCollis]

I have just looked at the SP4 changelog and can see nothing that would resolve my issue. Can you please advise why and how updating to SP4 would help?

 

[MRM]

Unfortunately, at this present time, you cannot program the keys as desired and updating the PBX is at your own discretion.

 

[GCollis]

I have got this working perfectly through creating a custom template and amending a BLF string, turned out to be a simple fix really.

 

[MRM]

I am glad that you managed to get it sorted.