Solved Yealink T29G firmware version not refreshing in 3CX Phones tab

[TMCentral Tech]

I have been trying to upgrade the firmware on several T29G phones unsuccessfully via the 3CX phones tab. Finally gave up and just manually began updating the phones. The upgrades are successful, however, when I go into the 3CX it's still showing the old firmware version in the Phones tab - Not Supported: 46.83.0.50 - despite the Phone GUI confirmed its on the correct firmware of 46.83.0.130. How can I go about getting the phone firmware to refresh in the 3CX phones tab?

Thanks!

 

[cobaltit]

Be patient?

 

[JohnS_3CX]

After the upgrade when the phone will register, you should see the correct firmware reported.

If not, empty Chrome cache and reload (just in case) and then factory reset and reprovision the device.

If it still reports the wrong version then something else is going on. Perhaps you are on an older PBX version and installed newer firmware on the phone not meant for this pbx ?

 

[TMCentral Tech]

Factory reboot on T29G and reprovision did the trick ,Thanks!

 

[JohnS_3CX]

Glad to hear it was resolved