Yealink T29G Issues

[Paul Courtemanche]

When I Assigned an Extension to the phone and went through the list of options under the Provision tab, I clicked the "OK" button, I could see it configuring the phone and when it finished, it had my name, date, time etc..

When I looked back at the extension page it had a green dot and an triangle/exclamation next to the extension number. Hovered my mouse next it and it dais that I was vulnerable to outside hacks and to change the password. I click it and it brought me to the page to make the change and I changed the password. It said it again, this time I click the button to "regenerate", then followed the instructions to re-provision.

It won't provision. Then I came across the section that I should have paid attention too and that's the firmware upgrade. So I did the firmware upgrade, all went well with no problems. However it still will not provision and the phone has a red warning about the Default password is in use.

So, I'm looking for some help, I'll appreciate any suggestions,

Thanks

Paul

 

[Paul Courtemanche]

When I Assigned an Extension to the phone and went through the list of options under the Provision tab, I clicked the "OK" button, I could see it configuring the phone and when it finished, it had my name, date, time etc..

When I looked back at the extension page it had a green dot and an triangle/exclamation next to the extension number. Hovered my mouse next it and it say's that I was vulnerable to outside hacks and to change the password. I click it and it brought me to the page to make the change and I changed the password. It said it again, this time I click the button to "regenerate", then followed the instructions to re-provision.

It won't provision. Then I came across the section that I should have paid attention too and that's the firmware upgrade. So I did the firmware upgrade, all went well with no problems. However it still will not provision and the phone has a red warning about the Default password is in use.

I set the phone to factory defaults, still will not provision. Tried to delete the assigned extension, won't let me.

So, I'm looking for some help, I'll appreciate any suggestions,

Thanks

Paul

So I guess no one has any suggestions?

 

[ArtR]

My only suggestion would be to factory reset the phone, ensure it is at correct FW and start again. I have some T38G's and they have come up fine even though i thought they would have issues.
Also, are the handsets on the local LAN with the 3CX PBX?

 

[Paul Courtemanche]

ArtR,

I did manage to get it working again. I manage to factory default restore the phone Saturday 4/28/2019, it still would not re-provision after the restore.

After reading many articles that was related to my issue and I found that it was suggested to go to "Settings>>Parameters search for "Operator Command" and delete it, I DIDN'T do that. knew better. But I double click the object "Operator Command" and it opened and I could see I could edit. So I didn't do that either. Well not yet.

I removed the ethernet cable from the phone, Restored defaults and after it initialized, removed the power.

I created another extension "001" went back to parameters and edit the Operator Command to 001. I went back to the extension area and deleted the extension 000 with no more errors. Then back to parameters and change the OC back to 000. Then deleted the extension 001.

I then remove the T29G from the Phone section. I waited about 15 minutes. Powered the phone, added the phone manually because it did not get listed on it's own, added the phone to the extension 000 and had to modified it settings again. I also had to go back and add the DID section in the phone provision section. After I clicked the "OK" button, I could see the phone being provisioned.

If anyone does this, be careful there were other sections that needed to be corrected or added a few things that were missing. I would suggest printing out the sections you plan on working in before deleting any extentions and any changes you made when you first it setup.

The phone now works, receiving and making outgoing calls with no problems.

Paul