Yealink T30P not forwarding calls

[ITSP]

We have set up a Yealink T30P to forward all calls to an exterrnal number (like in this video:

) but it does not work.

We can see the phone has the call forwarding icon displayed but the phone keeps ringing.

 

[TheodorosG_3CX]

Call fowarding can be more easilly be configured with 3CX User Status and Call forwarding
Why not set the user to DND and forward calls accordingly?

 

[ITSP]

Thanks. Maybe I missed something but we wanted the users to manage their own forwarding (set it before they leave and unset when they come back). We don't want to have to do this for every user and increasing the request tickets we have to handle.

Users also only use the phone. They don't know about the webclient (and we'd like to avoid giving them that access).

 

[Kevin Attard Compagno]

Start by confirming that the forwarding works correctly when forwarding to some other extension number during the user's office hours.

You will need to carefully check settings for "Automatically switch status to Available during office hours", "Disable Outbound calls outside office hours", and the office hours that apply to the user's extension.

If the phone attempt to forward to an outside number fails, the logs should give you some hints as to the reason why.

Outside of this, your issue could be related to how the destination number for your "external" number is being processed by your outbound rules - make sure that the destination number is allowed through the outbound rules for a regular outbound call.