Yealink T38G phones will not provision

[Brandon Neal]

The phone shows up in the 3cx management console, but when I send a re provision command my provision template does not come down. I have double checked to make sure that the template is not blank. The extension is set to local lan provisioning as has been provided a provisioning link that works with other phones. We have disable the "Get only trusted certs" setting.

So far I have set the provisioning link manually within the phones UI. I also have given it the login info of the extension I set up. That's what allowed it to start making calls. I also manually set the Vlan to the one all our other phones operate on. However it still won't provision or update firmware when I do a push update from the management console. I'm at a loss.

Firmware version 38.70.0.221

 

[Saqqara]

What version of 3CX

Are you using standard or custom templates

I would upgrade firmware to the latest support version 38.70.0.228 - https://www.3cx.com/support/phone-firmwares/

May have to upgrade firmware manually - https://www.3cx.com/sip-phones/firmware-update-yealink/#h.gteiwd9519gz

 

[YiannisH_3CX]

So far I have set the provisioning link manually within the phones UI. I also have given it the login info of the extension I set up

what you are describing looks like manual registration of the phone and that would explain why the re-provision of firmware update does not work through the management console.
To have those options working you need to provision the phone through the management console as described in the following guide.
https://www.3cx.com/sip-phones/yealink-t32g-t38g-t42g-t46g/