Solved Yealink T46S BLF does not show

[George Ku]

3CX: 16.0.3.676
Yealink T46S: 66.84.0.35

Used Cloud base 3CX with SBC, BLF can show correctly.
Just transfer to in-house 3CX with UDP, BLF does not show!

Anybody can tell me how to troubleshooting?

George

 

[Saqqara]

Do you factory default the phone, and reconfigured it as the 3CX server is local now

 

[JohnS_3CX]

Hi George,

Please reset first, and then reprovision. It should come back and show BLFs normally.

If custom templates are in use, I suggest to reprovision using the default 3CX ones which have been confirmed to work correctly

Note: Don't forget to change the extension provisioning page to set the phone to "Local" rather than "SBC"

 

[George Ku]

Hi George,

Please reset first, and then reprovision. It should come back and show BLFs normally.

If custom templates are in use, I suggest to reprovision using the default 3CX ones which have been confirmed to work correctly

Note: Don't forget to change the extension provisioning page to set the phone to "Local" rather than "SBC"

Phone did factory reset once and reprovision.
No custom template, 3CX is newly installed.
Extension provisioning page did set to Local. So URL is http://ip/...

But still can not show BLF on any phone.

George

 

[George Ku]

Do you factory default the phone, and reconfigured it as the 3CX server is local now

Yes. phone factory reset and reprovision.

 

[George Ku]

I saw the reason: The '' feature is disabled in currently activated licenseBLF
BLF need paied license?

 

[AWS2P]

What type of licence do you use?

 

[George Ku]

What type of licence do you use?

Standard (Annual)

 

[AWS2P]

commercial or free one?

 

[George Ku]

commercial or free one?

I believe it is free key.

 

[AWS2P]

you should know if you paid something no ?

 

[George Ku]

you should know if you paid something no ?

I had paid once, but not sure which license I paid before.

 

[AWS2P]

in STD licence BLF are usable see here
https://www.3cx.com/ordering/pricing/

 

[George Ku]

I believe it is free key.

I browse website about edition compare, no matter which edition, all include BLF function.
https://www.3cx.com/ordering/pricing/

 

[AWS2P]

I saw the reason: The '' feature is disabled in currently activated licenseBLF
BLF need paied license?

Where have you seen this?

 

[George Ku]

Where have you seen this?

Dashboard > Activity log

 

[AWS2P]

ok so, in dashboard you have info on license click refresh infos, do you have maintenance active?

 

[George Ku]

ok so, in dashboard you have info on license click refresh infos, do you have maintenance active?

Maintenance

12/31/2019 12:00:00 AM

 

[AWS2P]

sorry , out of ideas, i think you need to check this with 3CX staff like @JohnS_3CX , wait for his advice

 

[George Ku]

sorry , out of ideas, i think you need to check this with 3CX staff like @JohnS_3CX , wait for his advise

Thanks anyway. Waiting for anyone can assist...