Hello,
I wanted to share a solution for a problem related to the ring group name.
Let say I have a ring group with number 1001
Basically on the Yealink phones, I could not see the ring group name displayed when somebody called the 1001.
I have the right config in 3CX (In contact -> Add Group, Queue or DID/DDI Names to Caller ID).
It is displayed correctly on the 3CX mobile app and softphone + lost call email.
On Yealink I could only see the caller name only.
I could see that the CLIP was sent correctly by the 3CX server in SIP traces.
It took me a looooong time to get that resolved and I had to work with Yealink support.
In fact you need to do a custom template of add the following option in the phone config via the web interface:
phone_setting.call_display_name.mode = 1
I hope this will be useful for somebody
I wanted to share a solution for a problem related to the ring group name.
Let say I have a ring group with number 1001
Basically on the Yealink phones, I could not see the ring group name displayed when somebody called the 1001.
I have the right config in 3CX (In contact -> Add Group, Queue or DID/DDI Names to Caller ID).
It is displayed correctly on the 3CX mobile app and softphone + lost call email.
On Yealink I could only see the caller name only.
I could see that the CLIP was sent correctly by the 3CX server in SIP traces.
It took me a looooong time to get that resolved and I had to work with Yealink support.
In fact you need to do a custom template of add the following option in the phone config via the web interface:
phone_setting.call_display_name.mode = 1
I hope this will be useful for somebody
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