Yealink T53W MAC address is in use

[logan01]

I previously used the 2-month trial version to learn the console and installed an SBC, along with two Yealink T53W phones. Before the trial ended, I removed both phones from the account. However, now I can’t add my second Yealink phone to the work system because it says the MAC address is already in use. Since the trial has ended, I can’t sign in to check if I completely removed the phone from the platform. Is there a way to remove the MAC address from my previous configuration in the trial account?

 

[JohnS_3CX]

Hi,

The message that it is already in use is only valid for your current server, it has nothing to do with the trial system. These are the 3 places to look:

- On your current machine, go to the Users tab in the Admin Console, and paste the MAC in the search bar. It should show which user it's currently assigned to

- If it's not there It could also be in the Phones > Hot Desking Page

- or the Voice & Chat page (if you added the MAC as a DECT/FXS device for some reason)