Yealink T54W Ringer Volume Issue

[thekman33]

Hi,

Just wondering if anyone else has experienced issues with the T54W ringer volume after the 96.86.0.23 firmware update?
The firmware update coincided with updating the system to the latest V16 SP level.

The issue seems to be only affecting those with headsets (Sennheiser). This particular client also uses hotdesking.
A user will adjust the ringer volume on the phone down to low or sometimes silent, and when the next call rings on the phone. the ringer volume has been reset back to the same position it was before the user adjusted it.
The end result is a loud ringer (multiplied by 5-6 phones) and a noisy office. This client also shares space with other businesses and the noise can be disruptive.

I had been using a custom template for the phones, and have changed back to using the default T54W in troubleshooting, unfortunately to no effect.

So far I've been able to set the template to push the ringer through the headset (when connected) as a workaround, but am hoping to determine the cause of the issue.
I thinking it is down to the new Yealink firmware version, as the comparing the old 3CX template to new doesn't show many differences.

Thanks in advance,
Tim

 

[JohnS_3CX]

Hi Tim,

There have been quite a few threads regarding this matter, and it does appear that the default firmware behavior has changed from what it used to be.

3CX does not provision that part of the phone's behavior nor do we provide support for peripherals like deskphone headsets so we cannot assist any further in this. It's best if you contact Yealink directly and depending on what changes they have planned going forward, you might have to use a custom template to achieve what you want.