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Yealink T58A SIP. No outbound from PHONE ONLY

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craig4who

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Hi All,

I have recently purchased a new phone off the internet a yealink T58A and have configured it succesfully within 3cx. The phone is an upgrade from the T38 so i thought i would treat myself.

Everything appears to be working fine i can configure the phone from the 3cx console, publish BLF lamp fields etc. all good receive calls as well!

However... When i make an outbound call it simply sits there and does nothing.. I have about 5 other SIP phones on the same network, all with the same configuration and they work fine, nothing has changed, accept the recent upgrade of the phone. All phones on the same subnet nothing overly complicated. Most of the phones are yealink T21P this is the first 58A i have played with.

I have flashed it with the new firmware from the 3cx website, and even tried downgrading it, and have the same issue persists! this is the rom T5XA-58.85.0.5.rom

I have done a TCPdump on the router i am using and i can see the packets are getting there, the 3cx server does nothing...

listening on tun1, link-type LINUX_SLL (Linux cooked), capture size 262144 bytes
14:29:15.307537 IP 10.0.0.28.sip > 10.255.254.4.sip: SIP: REGISTER sip:10.255.254.4:5060 SIP/2.0
14:29:15.372768 IP 10.255.254.4.sip > 10.0.0.28.sip: SIP: SIP/2.0 407 Proxy Authentication Required
14:29:15.377301 IP 10.0.0.28.sip > 10.255.254.4.sip: SIP: REGISTER sip:10.255.254.4:5060 SIP/2.0
14:29:15.440755 IP 10.255.254.4.sip > 10.0.0.28.sip: SIP: SIP/2.0 200 OK
14:29:16.458277 IP 10.255.254.4.sip > 10.0.0.28.sip: SIP: INVITE sip:[email protected]:5060 SIP/2.0
14:29:16.460920 IP 10.0.0.28.sip > 10.255.254.4.sip: SIP: SIP/2.0 100 Trying
14:29:16.462886 IP 10.0.0.28.sip > 10.255.254.4.sip: SIP
14:29:16.465230 IP 10.0.0.28.sip > 10.255.254.4.sip: SIP: SIP/2.0 200 OK
14:29:16.528758 IP 10.255.254.4.sip > 10.0.0.28.sip: SIP: ACK sip:[email protected]:5060 SIP/2.0
14:29:16.580666 IP 10.255.254.4.sip > 10.0.0.28.sip: SIP: INFO sip:[email protected]:5060 SIP/2.0
14:29:16.585599 IP 10.0.0.28.sip > 10.255.254.4.sip: SIP: SIP/2.0 200 OK


I have tried changing the IP from dhcp to static. Nothing either. Even desperately rebooted the 3cx server.

Help would be appreciated.
 
Hi thanks for your response. I have done that. Same result!
 
Makes zero sense to me. I have 5 other phones mainly t21p they all work fine.
New and modern phone don’t. It has to be the phone. All I have done is replace it from a t38
 
Start packet capture before you try outbound call and after that open it with wireshark and share with us
 
ok from a working phone this is what i get.. dialling 700 which is the conference number

listening on tun1, link-type LINUX_SLL (Linux cooked), capture size 262144 bytes
19:08:13.244591 IP 10.0.0.20.5062 > 10.255.254.4.sip: SIP: SUBSCRIBE sip:[email protected] SIP/2.0
19:08:13.277869 IP 10.255.254.4.sip > 10.0.0.20.5062: SIP: SIP/2.0 407 Proxy Authentication Required
19:08:13.349124 IP 10.0.0.20.5062 > 10.255.254.4.sip: SIP: SUBSCRIBE sip:[email protected] SIP/2.0
19:08:13.379085 IP 10.255.254.4.sip > 10.0.0.20.5062: SIP: SIP/2.0 489 Event Package Not Supported
19:08:17.481852 IP 10.0.0.20.5062 > 10.255.254.4.sip: SIP
19:08:24.194367 IP 10.0.0.20.5063 > 10.255.254.4.sip: SIP: REGISTER sip:10.255.254.4 SIP/2.0
19:08:24.255229 IP 10.255.254.4.sip > 10.0.0.20.5063: SIP: SIP/2.0 407 Proxy Authentication Required
19:08:24.326580 IP 10.0.0.20.5063 > 10.255.254.4.sip: SIP: REGISTER sip:10.255.254.4 SIP/2.0
19:08:24.396436 IP 10.255.254.4.sip > 10.0.0.20.5063: SIP: SIP/2.0 200 OK
19:08:24.792135 IP 10.0.0.20.5063 > 10.255.254.4.sip: SIP: SUBSCRIBE sip:[email protected] SIP/2.0
19:08:24.854602 IP 10.255.254.4.sip > 10.0.0.20.5063: SIP: SIP/2.0 407 Proxy Authentication Required
19:08:24.925304 IP 10.0.0.20.5063 > 10.255.254.4.sip: SIP: SUBSCRIBE sip:[email protected] SIP/2.0
19:08:24.988294 IP 10.255.254.4.sip > 10.0.0.20.5063: SIP: SIP/2.0 489 Event Package Not Supported
19:08:28.409496 IP 10.0.0.20.5062 > 10.255.254.4.sip: SIP: SUBSCRIBE sip:[email protected] SIP/2.0
19:08:28.438283 IP 10.255.254.4.sip > 10.0.0.20.5062: SIP: SIP/2.0 407 Proxy Authentication Required
19:08:28.516280 IP 10.0.0.20.5062 > 10.255.254.4.sip: SIP: SUBSCRIBE sip:[email protected] SIP/2.0
19:08:28.576525 IP 10.255.254.4.sip > 10.0.0.20.5062: SIP: SIP/2.0 489 Event Package Not Supported
19:08:29.099516 IP 10.0.0.20.5063 > 10.255.254.4.sip: SIP
19:08:40.022503 IP 10.0.0.20.5063 > 10.255.254.4.sip: SIP: SUBSCRIBE sip:[email protected] SIP/2.0
19:08:40.084072 IP 10.255.254.4.sip > 10.0.0.20.5063: SIP: SIP/2.0 407 Proxy Authentication Required
19:08:40.157013 IP 10.0.0.20.5063 > 10.255.254.4.sip: SIP: SUBSCRIBE sip:[email protected] SIP/2.0
19:08:40.221064 IP 10.255.254.4.sip > 10.0.0.20.5063: SIP: SIP/2.0 489 Event Package Not Supported
19:08:42.661648 IP 10.0.0.20.5062 > 10.255.254.4.sip: SIP: REGISTER sip:10.255.254.4 SIP/2.0
19:08:42.731663 IP 10.255.254.4.sip > 10.0.0.20.5062: SIP: SIP/2.0 407 Proxy Authentication Required
19:08:42.806541 IP 10.0.0.20.5062 > 10.255.254.4.sip: SIP: REGISTER sip:10.255.254.4 SIP/2.0
19:08:42.869706 IP 10.255.254.4.sip > 10.0.0.20.5062: SIP: SIP/2.0 200 OK
19:08:43.605600 IP 10.0.0.20.5062 > 10.255.254.4.sip: SIP: SUBSCRIBE sip:[email protected] SIP/2.0
19:08:43.668620 IP 10.255.254.4.sip > 10.0.0.20.5062: SIP: SIP/2.0 407 Proxy Authentication Required
19:08:43.737381 IP 10.0.0.20.5062 > 10.255.254.4.sip: SIP: SUBSCRIBE sip:[email protected] SIP/2.0
19:08:43.778669 IP 10.255.254.4.sip > 10.0.0.20.5062: SIP: SIP/2.0 489 Event Package Not Supported
19:08:47.482204 IP 10.0.0.20.5062 > 10.255.254.4.sip: SIP
19:08:55.242738 IP 10.0.0.20.5063 > 10.255.254.4.sip: SIP: SUBSCRIBE sip:[email protected] SIP/2.0
19:08:55.307073 IP 10.255.254.4.sip > 10.0.0.20.5063: SIP: SIP/2.0 407 Proxy Authentication Required
19:08:55.375433 IP 10.0.0.20.5063 > 10.255.254.4.sip: SIP: SUBSCRIBE sip:[email protected] SIP/2.0
19:08:55.437607 IP 10.255.254.4.sip > 10.0.0.20.5063: SIP: SIP/2.0 489 Event Package Not Supported
19:08:58.809375 IP 10.0.0.20.5062 > 10.255.254.4.sip: SIP: SUBSCRIBE sip:[email protected] SIP/2.0
19:08:58.842815 IP 10.255.254.4.sip > 10.0.0.20.5062: SIP: SIP/2.0 407 Proxy Authentication Required
19:08:58.923843 IP 10.0.0.20.5062 > 10.255.254.4.sip: SIP: SUBSCRIBE sip:[email protected] SIP/2.0
19:08:58.997217 IP 10.255.254.4.sip > 10.0.0.20.5062: SIP: SIP/2.0 489 Event Package Not Supported
19:08:59.499259 IP 10.0.0.20.5063 > 10.255.254.4.sip: SIP
19:09:05.738530 IP 10.0.0.20.5062 > 10.255.254.4.sip: SIP: INVITE sip:[email protected] SIP/2.0
19:09:05.802263 IP 10.255.254.4.sip > 10.0.0.20.5062: SIP: SIP/2.0 407 Proxy Authentication Required
19:09:05.809643 IP 10.0.0.20.5062 > 10.255.254.4.sip: SIP: ACK sip:[email protected] SIP/2.0
19:09:05.878574 IP 10.0.0.20.5062 > 10.255.254.4.sip: SIP: INVITE sip:[email protected] SIP/2.0
19:09:05.970299 IP 10.255.254.4.sip > 10.0.0.20.5062: SIP: SIP/2.0 100 Trying
19:09:06.227714 IP 10.255.254.4.sip > 10.0.0.20.5062: SIP: SIP/2.0 180 Ringing
19:09:06.228361 IP 10.255.254.4.sip > 10.0.0.20.5062: SIP: SIP/2.0 200 OK
19:09:06.319841 IP 10.0.0.20.5062 > 10.255.254.4.sip: SIP: ACK sip:[email protected]:5060 SIP/2.0
19:09:06.364236 IP 10.0.0.20.12246 > 10.255.254.4.7014: UDP, length 172
19:09:06.384295 IP 10.0.0.20.12246 > 10.255.254.4.7014: UDP, length 172
19:09:06.398471 IP 10.255.254.4.7014 > 10.0.0.20.12246: UDP, length 172
19:09:06.404323 IP 10.0.0.20.12246 > 10.255.254.4.7014: UDP, length 172
19:09:06.418000 IP 10.255.254.4.7014 > 10.0.0.20.12246: UDP, length 172
19:09:06.424321 IP 10.0.0.20.12246 > 10.255.254.4.7014: UDP, length 172
19:09:06.438352 IP 10.255.254.4.7014 > 10.0.0.20.12246: UDP, length 172
19:09:06.444315 IP 10.0.0.20.12246 > 10.255.254.4.7014: UDP, length 172
19:09:06.457128 IP 10.255.254.4.7014 > 10.0.0.20.12246: UDP, length 172
19:09:06.464308 IP 10.0.0.20.12246 > 10.255.254.4.7014: UDP, length 172
19:09:06.478283 IP 10.255.254.4.7014 > 10.0.0.20.12246: UDP, length 172
19:09:06.484192 IP 10.0.0.20.12246 > 10.255.254.4.7014: UDP, length 172
19:09:06.498884 IP 10.255.254.4.7014 > 10.0.0.20.12246: UDP, length 172
19:09:06.504319 IP 10.0.0.20.12246 > 10.255.254.4.7014: UDP, length 172
19:09:06.518148 IP 10.255.254.4.7014 > 10.0.0.20.12246: UDP, length 172
19:09:06.524337 IP 10.0.0.20.12246 > 10.255.254.4.7014: UDP, length 172
19:09:06.538292 IP 10.255.254.4.7014 > 10.0.0.20.12246: UDP, length 172
19:09:06.544331 IP 10.0.0.20.12246 > 10.255.254.4.7014: UDP, length 172
19:09:06.558174 IP 10.255.254.4.7014 > 10.0.0.20.12246: UDP, length 172
19:09:06.564351 IP 10.0.0.20.12246 > 10.255.254.4.7014: UDP, length 172
19:09:06.578123 IP 10.255.254.4.7014 > 10.0.0.20.12246: UDP, length 172
19:09:06.584329 IP 10.0.0.20.12246 > 10.255.254.4.7014: UDP, length 172
19:09:06.598055 IP 10.255.254.4.7014 > 10.0.0.20.12246: UDP, length 172
19:09:06.604317 IP 10.0.0.20.12246 > 10.255.254.4.7014: UDP, length 172


From the phone dialling 700 which issnt working outbound here are the logs.

listening on tun1, link-type LINUX_SLL (Linux cooked), capture size 262144 bytes
19:09:54.913921 IP 10.0.0.28.sip > 10.255.254.4.sip: SIP: INFO sip:[email protected]:5060 SIP/2.0
19:09:54.975837 IP 10.255.254.4.sip > 10.0.0.28.sip: SIP: SIP/2.0 200 OK
19:09:59.283201 IP 10.0.0.28.sip > 10.255.254.4.sip: SIP: INFO sip:[email protected]:5060 SIP/2.0
19:09:59.285821 IP 10.0.0.28.sip > 10.255.254.4.sip: SIP: INVITE sip:[email protected]:5060 SIP/2.0
19:09:59.285903 IP 10.0.0.28 > 10.255.254.4: udp
19:09:59.354863 IP 10.255.254.4.sip > 10.0.0.28.sip: SIP: SIP/2.0 200 OK
19:09:59.797018 IP 10.0.0.28.sip > 10.255.254.4.sip: SIP: INVITE sip:[email protected]:5060 SIP/2.0
19:09:59.797088 IP 10.0.0.28 > 10.255.254.4: udp
19:10:00.809022 IP 10.0.0.28.sip > 10.255.254.4.sip: SIP: INVITE sip:[email protected]:5060 SIP/2.0
19:10:00.809104 IP 10.0.0.28 > 10.255.254.4: udp
19:10:02.820382 IP 10.0.0.28.sip > 10.255.254.4.sip: SIP: INVITE sip:[email protected]:5060 SIP/2.0
19:10:02.820459 IP 10.0.0.28 > 10.255.254.4: udp
19:10:06.815272 IP 10.255.254.4.sip > 10.0.0.28.sip: SIP: INFO sip:[email protected]:5060 SIP/2.0
19:10:06.821506 IP 10.0.0.28.sip > 10.255.254.4.sip: SIP: SIP/2.0 200 OK
19:10:06.832328 IP 10.0.0.28.sip > 10.255.254.4.sip: SIP: INVITE sip:[email protected]:5060 SIP/2.0
19:10:06.832405 IP 10.0.0.28 > 10.255.254.4: udp
19:10:12.751346 IP 10.0.0.28.sip > 10.255.254.4.sip: SIP
19:10:14.844050 IP 10.0.0.28.sip > 10.255.254.4.sip: SIP: INVITE sip:[email protected]:5060 SIP/2.0
19:10:14.844129 IP 10.0.0.28 > 10.255.254.4: udp
19:10:25.516893 IP 10.0.0.28.sip > 10.255.254.4.sip: SIP: REGISTER sip:10.255.254.4:5060 SIP/2.0
19:10:25.579628 IP 10.255.254.4.sip > 10.0.0.28.sip: SIP: SIP/2.0 407 Proxy Authentication Required
19:10:25.581984 IP 10.0.0.28.sip > 10.255.254.4.sip: SIP: REGISTER sip:10.255.254.4:5060 SIP/2.0
19:10:25.646305 IP 10.255.254.4.sip > 10.0.0.28.sip: SIP: SIP/2.0 200 OK
19:10:30.849627 IP 10.0.0.28.sip > 10.255.254.4.sip: SIP: INVITE sip:[email protected]:5060 SIP/2.0
19:10:30.849712 IP 10.0.0.28 > 10.255.254.4: udp
19:10:31.292068 IP 10.0.0.28.sip > 10.255.254.4.sip: SIP: REGISTER sip:10.255.254.4:5060 SIP/2.0
19:10:31.297145 IP 10.0.0.28.sip > 10.255.254.4.sip: SIP: INFO sip:[email protected]:5060 SIP/2.0
19:10:31.355758 IP 10.255.254.4.sip > 10.0.0.28.sip: SIP: SIP/2.0 200 OK
19:10:31.355881 IP 10.255.254.4.sip > 10.0.0.28.sip: SIP: SIP/2.0 407 Proxy Authentication Required
19:10:31.359305 IP 10.0.0.28.sip > 10.255.254.4.sip: SIP: REGISTER sip:10.255.254.4:5060 SIP/2.0
19:10:31.427199 IP 10.255.254.4.sip > 10.0.0.28.sip: SIP: SIP/2.0 200 OK
19:10:32.930489 IP 10.0.0.28.sip > 10.255.254.4.sip: SIP: INFO sip:[email protected]:5060 SIP/2.0
19:10:32.995034 IP 10.255.254.4.sip > 10.0.0.28.sip: SIP: SIP/2.0 200 OK
 
ok so i modified the SIP server rather than a private address of 10.255.254.4. I input the public ip and its working going out over the internet, which issnt ideal. Why would it not work over private, and my other phones work? Makes ZERO sense...
 
Hi Sorted this issue out, having a play! nothing to do with my networking setup or GRE or anything like that.
By default this phone in the webUI under settings>>Video>>Video active
The default is "Video First"
I simply changed this to disable
I know it would be setting! Now i know im not crazy!
Thanks to everyone who replied! I do appreciate it!
 
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