Solved Yealink T58W Video Call

[nhcyber]

I am attempting to perform a video call between two Yealink T58W IP Phones. When i call the other extension and pick up, the option for video is there and when pressed the screen goes to grey with a camera symbol in the middle with a slash through it. Both phones have cameras connected, and when tested with the camera app on the phone, can get a visual. So video calling is the only time that the camera doesn't work. Is there any recommended configuration to get this working? I assumed this type of call would be phone -> phone direct and would not pass thru the PBX. I have checked Yealink web admin settings on the phones and both are set to optional video calling with codecs for video calls enabled.

 

[ykizak]

Hello there, I have the same problem been trying to solve it for a couple days no luck so far. Were you able to come right? Otherwise can anyone help me solve it please?

 

[JohnS_3CX]

I am attempting to perform a video call between two Yealink T58W IP Phones. When i call the other extension and pick up, the option for video is there and when pressed the screen goes to grey with a camera symbol in the middle with a slash through it. Both phones have cameras connected, and when tested with the camera app on the phone, can get a visual. So video calling is the only time that the camera doesn't work. Is there any recommended configuration to get this working? I assumed this type of call would be phone -> phone direct and would not pass thru the PBX. I have checked Yealink web admin settings on the phones and both are set to optional video calling with codecs for video calls enabled.

Hi,

Please confirm whether the following is true:

1. The phones are on the same network and subnet
2. Their firmware is the one we provide v150.86.0.51
3. You factory reset them to clear all settings
4. You then provisioned them automatically via 3CX (no custom templates, no custom settings)
5. The camera shutter is open (slide right, and the green led lights up)

If not, kindly ensure the above requirements are met and we can take it from there.
https://www.3cx.com/sip-phones/yealink-t5-series/

 

[nhcyber]

I got video calling operational with the addition of an SBC on the network