Yealink voicemail/message button

[flash999]

We have T46S and T42S phones
Since the upgrade to v16 we are having a bit annoying issue wit voicemail/message button on these phones
If you pick up the handset and press the message button nothing happens
If you dont pick up the handset (speaker mode) button works
So the workaround for now is to press the message button and then pickup the headset

 

[Marari]

Confirmed: T42S on my install does the same thing.
T58 does not have any issues.

 

[JohnS_3CX]

Hi @flash999

Can you please tell us what firmware each phone is on, and whether you are using up-to-date default 3CX templates?

 

[flash999]

Hi @flash999

Can you please tell us what firmware each phone is on, and whether you are using up-to-date default 3CX templates?

Latest version of 3CX and the firmware that was shipped with v16 66.84.0.35
Using default templates

 

[JohnS_3CX]

Ok thanks, we are already aware about those and have been reported to the manufacturer. We are waiting for them to provide us with a fix and when they send it to us we will include it in our updates

 

[Daniel_AU]

I can confirm that we have this issue also. However out button does not work at all. T46S 3CX V16 Firmware Version: 66.84.0.35

 

[JohnS_3CX]

@Daniel_AU check again please - I can confirm the V16-based T46S I have here works correctly when the handset is on the hook. Some things to check: ensure latest 3CX templates and firmware, ensure extension actually has voicemail enabled and provisioned. Also a small quirk with the phone, if it is in "standby/screensaver/sleep" you might have to press it once to wake the device and one more time to request voicemail

 

[Mark Phillips]

Same problem here with T42S - on-hook, VM button works, off-hook, VM button does nothing. Latest v16.0.0.1581, latest 3CX firmware & templates. Extension has VM enabled and I have re-provisioned. Phone is configured as a Hot Desking phone if that makes any difference.

 

[Matt Waechter]

I'm getting reports of the same issue on T54S and have replicated.

 

[Daniel_AU]

VM Button work when on the hook.

I was using a custom template before and it did not work at all.

Also call forwarding from the handset does not work either.

 

[flash999]

Any news about this problem ?
We have a few hundred users with Yealinks and they are very very annoyed

 

[outland]

FYI. The V16 Update 1 that released today does not fix this issue. I wasn't anticipating it to but thought I would throw it on here.