Yealink W52 can place but not receive calls

[Brad Nelson]

Hi All,
I auto provisioned the Yealink W52 and can place a call and it work. However if i try to dial the extension of that phone, it goes straight to voicemail. I checked logs and see this:

11/14/2017 7:11:43 PM - Call to T:Extn:301@[Dev:sip:[email protected]:62605] from L:87.1[Extn:201] failed, cause: Cause: 480 Temporarily not available/INVITE from x.x.x.x:62605

11/14/2017 7:11:43 PM - [CM503003]: Call(C:87): Call to <sip:[email protected]:5060> has failed; Cause: 480 Temporarily not available/INVITE from x.x.x.x:62605

any ideas where to start for troubleshooting?

 

[leejor]

It sounds as if it is not registering properly. Check the 3CX Activity Log after powering the set, and see if the IP and port, that the set wants to be contacted at, seems correct. Is the set local or remote? If remote, what is it sitting behind?