Yealink W60

[louieblackman]

Hi All,

I am provisioning a Yealink W60 within 3CX (says supported) but I cannot find the phone within the 'Add Phone' screen within the management console.

Can anyone advise on what I could use as an alternative model which will work or advise why I cannot see the handset?

Thanks!

 

[Saqqara]

instructions here - https://www.3cx.com/sip-phones/yealink-dect-w52p/

 

[louieblackman]

instructions here - https://www.3cx.com/sip-phones/yealink-dect-w52p/

Hi,

Thanks for that. I had found that page but the issue is neither Yealink W60 OR Yealink DECT Phones appear in my 'Add Phone' pop up. 3CX Hosted by the way!

 

[Saqqara]

Not sure what you mean by ‘add phone pop up’ as you do not configure these phones the same way as normal handsets - you have to manually provision the phone

please follow the steps in the url , as your 3cx is hosted you need to configure the w60 using sbc or stun.

if you are configuring your phones as stun, please configure them using the 3cx supported way

 

[JohnS_3CX]

@louieblackman take another look at the guide, I think you missed the steps which explains to you where you go to add a DECT phone.



Please ensure you have first installed an SBC at your premises before you deploy the W60, otherwise you might face issues like one way audio, or missed calls, or deregistration. 3CX does not provide support for phones in STUN mode when you are using the "Hosted by 3CX" solution.

https://www.3cx.com/docs/3cx-tunnel-session-border-controller/