Solved Yealink W60B - Only the first handset/extension is ringing

[jst2]

I am having a strange problem with my Yealink W60B. I have two handsets for it, but only the first handset is ringing. Here is what I have tried so far:

- Confirmed ring volume is on for all handsets
- Confirmed extension numbers of handsets match extension numbers in 3CX cloud
- Confirmed that Ring Group is set to "Ring All" and shows desired extensions as users

Everything looks good, but yet only one handset is ringing. What am I missing?

 

[Alejandro_3CX]

Hi, how many deskphones do you have provisioned? Only the dect with two handsets?

Is this provisioned with a router phone or dedicated SBC?

As first step check that both the base and handset are using the supported firmware available here

 

[jst2]

Thank you for your response!

My firmware version is "77.85.0.25" which is the one listed as recommended for 3CX.

The phone is provisioned by a dedicated SBC and there are no other phones at the moment.

 

[Alejandro_3CX]

Thank you for your response!

My firmware version is "77.85.0.25" which is the one listed as recommended for 3CX.

The phone is provisioned by a dedicated SBC and there are no other phones at the moment.

it looks like an issue on the device, I may suggest you to perform a factory reset to both the Base and Handsets and reprovisioning again.

 

[jst2]

The factory reset has fixed the issue. Thank you very much!

Now, I only need to figure why the handsets can no longer call their voice mailbox. This has only become an issue after doing the factory reset.

 

[jst2]

I am going to create a new post for the new issue. Thank you again for solving this one.