Yealink WH63 - In use deskphone ringer volume

[Nicholas James Pionek]

Wondering if anyone else has run into this issue. Tested with multiple WH63 headsets on various Yealink phones T54W T46S etc. When using the headset the ringer volume on the physical desk phone has 2 options, either 100% volume or 0% volume. When testing with the WH62 - The double over the ear model you can adjust the ringer volume on the physical phone. Is this an oversight by Yealink? Personally, I don't see why the customer would need to be able to hear the desk phone ring if their headset was on their head ringing that way, but I can also understand where some people might not want the headset on all the time and just pick it up when necessary. We love Yealink's phones and want to sell the full suite for them but we have had to look elsewhere for some customers.

 

[JohnS_3CX]

Hi Nicholas,

There are a few other posts too regarding similar complaints, but since these phone features are not something 3CX controls, its comes down to the manufacturer at the end of the day.

Feedback from other customers seems to indicate that they should be addressing headset issues in their next firmware release but for now you might want to check the Yealink forums for current solutions.

https://www.3cx.com/community/threads/support-for-yealink-t31g-fw-version-124-86-0-26.83476/
https://www.3cx.com/community/threads/yealink-phones-ringing-through-headset.83051/
https://www.3cx.com/community/threads/yealink-3cx-volume-ringtone-and-call.82574/