Your 3CX license limit has been reached.

[SOTASOTA]

I got this email, but I am not sure if it applies:

Your 3CX license limit has been reached. This means that you cannot make any more calls at this time.
Active calls: [53,55,56,57,58]
If you need a bigger license, to be able to make more simultaneous calls, contact your 3CX Partner.
If you do not have a 3CX Partner contact the 3CX Customer Service Team at [email protected].

I need someone to check our current license and see if this email applies. It might be on an older test instance I was using to check out 3CX.

It seems that calls are coming in OK.

Please help!
Thanks,
Russ

 

[QueBall]

When it shows active calls with low digit counds like that it is usually a result of users not using the shared parking feature properly. I have never been able to have them demonstrate to me what they are doing at the time as they tend to perform it properly when I watch them but then screw it up again the next day claiming they lost the call.

It is always the same person, everyone else has no problems. I am curious if someone can shed some light on the sequence of steps they are taking to go in loops with the parking buttons.
The ones who always mess it up are on free standard license without the call report option to help figure it out and not often enough for me to turn logging up to verbose and dig through to recreate it.

Your license can be viewed on the management dashboard in the information section. Sim Calls is going to be 4 given it complained at 5 active calls.

Generally it's not a big deal as it's just a shared parking goof up so as soon as the call drops out of park the issue is resolved. I think the condition only exists for a fraction of a second. Probably combinations of hitting hold buttons, or warm transfer to the shared park or something like that is what is happening.

 

[SteveITS]

How many simultaneous calls does your license have? Presumably 4…. It can be a temporary thing, e.g. one conference call with three participants plus another call (4), and an inbound or outbound call is attempted. The server dashboard will shown the current number of calls, or there should be something in the log.

 

[SOTASOTA]

We are on the 4 simultaneous calls program - which is perfect for us as we only have 3 x people to answer!
I think we are OK.