Solved Your 3CX License Limit is Reached

[Manos Val]

Today I received an a email and a automatically phone call from 3CX which writes:

Your 3CX license limit has been reached. This means that you cannot make any more calls at this time.
Active calls: [115,116,119,120,121]
If you need a bigger license, to be able to make more simultaneous calls, contact your 3CX Partner.
If you do not have a 3CX Partner contact the 3CX Customer Service Team at [email protected].

What means "Active calls: [115,116,119,120,121]? What these numbers?
I checked the call log but it doesn't seems to reached the 4 Number of Simultaneous Calls.
I have "Professional Annual (4 Sim Calls) ver 18.0 (Build 450)"

 

[bitn2]

Thies are your user numbers making calls at the moment

 

[Alphabetic]

Those numbers are the call ID's, if you look in the activity log (may need to up your logging level) they will correspond. As you can see, there were 5 calls happening at once, hence the alert.

You can do a search for Call(C in the activity log to help you as they're reported as Call(C:<Call_ID>)

 

[VasilisV_3CX]

Hi @Manos Val,

You can also have a look at the number of Active Calls section on the Dashboard for more information with regards to how many SC are in use:

 

[Manos Val]

Those numbers are the call ID's, if you look in the activity log (may need to up your logging level) they will correspond. As you can see, there were 5 calls happening at once, hence the alert.

I can not see call ID's in call log. I found in parameter settings an option call "CMLOG_VERBOSITY" = 2. Which level shows call ID's?

 

[Manos Val]

Hi @Manos Val,

You can also have a look at the number of Active Calls section on the Dashboard for more information with regards to how many SC are in use:

View attachment 28746

Now is 0/4. Thank you for the tips... I will have this in my mind for the future.

 

[Alphabetic]

Dont modify parameters that way for call logging, do it this way

https://www.3cx.com/docs/collecting-logs-for-3cx-support/

im not entirely sure which logging has it without testing. My PBX is currently set to verbose.

 

[VasilisV_3CX]

Hi @Manos Val,

I would suggest against editing any parameters without 3CX Support telling you to do it explicitly.

The call IDs are in the Activity Log, Dashboard >> Activity Log >> Filter:

 

[Alphabetic]

Now is 0/4. Thank you for the tips... I will have this in my mind for the future.View attachment 28748

Do bear in mind that internal calls (including calling voicemail) count as a SC.

 

[Manos Val]

Hi @Manos Val,

I would suggest against editing any parameters without 3CX Support telling you to do it explicitly.

The call IDs are in the Activity Log, Dashboard >> Activity Log >> Filter:

I found it. Thanks for your help!
I do not fully understand the logs but i suppose that it was 4 calls in same minute.

 

[VasilisV_3CX]

You are correct @Manos Val, the email is only triggered when the SC are maxed out. And your log confirms this. Let me know if there is anything else we can do for you, else I'll close this thread.

 

[Manos Val]

Do bear in mind that internal calls (including calling voicemail) count as a SC.

I didn't know that. I thought that that the limit was for 4 external calls only!

 

[Manos Val]

You are correct @Manos Val, the email is only triggered when the SC are maxed out. And your log confirms this. Let me know if there is anything else we can do for you, else I'll close this thread.

Thanks Vasilis for your help. You can close this thread.

 

[VasilisV_3CX]

Sure thing, feel free to open another thread if you require anything else!