Solved YOUR PBX IS DELAYED

[dbgtechnologies]

Hi team,

I'm following the guide from 3cx: https://www.3cx.com/docs/cloud-pbx-amazon-aws/

I follow it through, the instance was created and is running in my AWS account, I can't see any errors in the instance but the 3CX dashboard is not completing the installation.

Any thoughts?

 

[NikosT_3CX]

@dbgtechnologies what is the error that appears at your dashboard on 3cx wizard please?
Can you attach it here ?
Hide any sensitive data please.

 

[dbgtechnologies]

That's the only thing I get, besides my details

 

[AlexisV_3CX]

View attachment 21868

That's the only thing I get, besides my details

May I ask how long it's been since you start the deployment ?

 

[NikosT_3CX]

@dbgtechnologies we are checking on the background what happened with your case and I will provide a feedback soon.

 

[NikosT_3CX]

@dbgtechnologies it seems issue comes from AWS side, where they accept the credentials you setup, but then they return us an error :

" AWS was not able to validate the provided access credentials. The remote server returned an error: (401) Unauthorized. The remote server returned an error: (401) Unauthorized. "

I would recommend to check this with AWS Support Team please.

 

[dbgtechnologies]

This error only come up after I redid everything. So I delete the user, create a new one and start all the process again, but still same results, only after I deleted the first user I got this error

 

[NikosT_3CX]

@dbgtechnologies you mean the user in your customer portal ?
I believe main issue here is not the user, its the credentials that are provided in order to setup a machine in AWS.
If the Hosting Provider gives " 401 " then no matter what user you initiate this from, it will have the same results.
Please open a ticket with AWS Support Team in order to check the actual reason why your credentials dont match and they return this Error Code.

 

[dbgtechnologies]

Hi, sorry, I reckon I was not clear.
I create a user thought IAM in AWS, as the guide requested. I used the right credentials since it was creating EC2 instances, it only started throwing this error after I deleted the user and created a new one to start all over again. I don't know if you have logs about creating instances or not, because if you check there will be instances created after this error was thrown.

 

[dbgtechnologies]

And it happened again, I deleted all the EC2 instance, try the process via the wizard setup but I still getting the msg

I checked the EC2, the instance was created, is up and running, but still, the installation process does not finish

 

[NikosT_3CX]

@dbgtechnologies did you speak with AWS on why they provide us :

" AWS was not able to validate the provided access credentials. The remote server returned an error: (401) Unauthorized. The remote server returned an error: (401) Unauthorized. "

 

[dbgtechnologies]

I was the one who revokes the access after the instance was created and the installation was not complete after couple hours, I delete everything from my AWS

 

[NikosT_3CX]

@dbgtechnologies please note that we are not in place to know what happened on the background of your account as you mentioned, you deleted a user, then you made another one and we are not in place to know on what happened with the rights.
I would recommend to delete everything and use the following guide.

https://www.3cx.com/docs/cloud-pbx-amazon-aws/