Zoho Call journaling not working

[Shard Tech]

Hi,

I'm attempting to intergrate 3cx with Zoho, I've followed the tutorial and i can the tests come back with info, the web client triggers the records etc, but I cant seem to get the journaling working...

They created a custom field called Extension and I've duplicated that in the crm settings in 3cx however still nadda.

I found this little nugget when looking though the full verbos logs, ald they seem to be related, but not sure where the issue is:

Exception during call reporting: Server returned a non successful status code - HTTPStatusCode=BadRequest - Reason= - Content={"code":"INVALID_QUERY","details":{"reason":"the field is not available for search","api_name":"Extension"},"message":"invalid query formed","status":"error"}

Any help would be appreciated as I'm a bit stuck as the field exists so why its having issues who knows...

 

[edossantos]

Probably the field exists but it's not accessible due to a permissions limitation. You need to ensure that the field is visible for the user that is configured from the 3CX console.

 

[Shard Tech]

I'll double check tomorrow once the client is back, and then report findings.
Thank you