Zoho CRM - Caller ID, Dialed Number, Modified By

[RyanTechPeer]

We have a client that's using the Zoho CRM integration with their 3CX. When they receive calls the Call Logging feature adds the details of the call to the description which does include the caller's name and phone number and such. They would like to know the Caller ID and Dialed Number fields as shown below are supposed to be blank. Ideally they'd like these to populate from the integration if possible. There's also a "Modified By" field that appears to the right (not visible in the screen shot) that appears to be always the name of the person that installed the integration in 3CX.

 

[Evolute IT]

The Caller ID and Dialed Number fields are not something 3CX will fill by default. They probably added that themselves.

That being said, you can modify the template to fill the Caller_ID with the [Number] variable. As for the DID, there is no way currently to get the DID in the CRM integration.

However, we do have workarounds with our custom integrations.

 

[zuber]

how can i get a custom integration cause all i need in my 3cx is to add another variable showing me the what number has rang,

 

[Evolute IT]

https://www.3cx.com/docs/manual/call-flow-designer-manual/