Zoho CRM Integration, inbound call groups and outbound line selection

[AjN3806]

Would the below scenario and configuration interfere with the Zoho CRM Integration with regards to customer identification and placing outbound calls on specific caller identification lines?

Or is there a better configuration to handle separate external phone numbers for inbound and outbound call identification?

There are two separate external phone numbers for inbound calls, and ring groups were created to determine which of these two business lines is calling in, by configuring the system to show the ring group name on the phone handset displays.
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To differentiate the two lines, for example...
If the call comes in and the display says bcrgxxxx800, it's business line 1.
And if the call comes in and the display says bcrgxxxx801, , it's business line 2.

Phones also need to be able select between the two separate external phone numbers when placing outbound calls so the correct caller identification is displayed.

Or is there a better configuration to handle separate external phone numbers for inbound and outbound call identification.

All handsets can answer and make calls on both external phone numbers.

Thanks, and kind regards,
AjN3806

 

[edossantos]

In order to select the outbound line, you need to use outbound rules. You can select the line using a prefix for example. This is something that the agent will need to dial.