ZOHO CRM not sync contact

[KhaledQuenawy]

i have zoho crm integration with 3cx .. when new number call me it save in both 3CX contact and zoho contact with same name (New 3CX Contact [Number] ) but if i change the name to any name in 3cx or in zoho it not sync to the other ...

 

[Constantinos Constantinou]

Hello,

Contact information is cached on system for approximately 10 minutes. So if you do the change on Zoho during that period, most probably you will not see it change.

Also changes to contacts are done one-way (Zoho > 3CX). If you change a contact name on Zoho, you will see the change on synced contact on 3CX. The other way 3CX > Zoho is not a supported scenario.

 

[KhaledQuenawy]

Hello,

Contact information is cached on system for approximately 10 minutes. So if you do the change on Zoho during that period, most probably you will not see it change.

Also changes to contacts are done one-way (Zoho > 3CX). If you change a contact name on Zoho, you will see the change on synced contact on 3CX. The other way 3CX > Zoho is not a supported scenario.

i wait more than 2 hour ... no change in 3CX ...

 

[Constantinos Constantinou]

After the update on Zoho, did a call triggered by that number. Only during that action, the sync step will be triggered.
There is no background job that is executing the sync process. The sync is triggered only by incoming/outgoing calls.

 

[KhaledQuenawy]

After the update on Zoho, did a call triggered by that number. Only during that action, the sync step will be triggered.
There is no background job that is executing the sync process. The sync is triggered only by incoming/outgoing calls.

ok thanks after 2 call it updated in 3CX side ... Do you have any tuturial to teach me more about ZOHO .. send the link

 

[Constantinos Constantinou]

Here you go
https://www.3cx.com/docs/pbx-crm-integration-zoho/
https://www.3cx.com/docs/crm-integration/

 

[KhaledQuenawy]

Here you go
https://www.3cx.com/docs/pbx-crm-integration-zoho/
https://www.3cx.com/docs/crm-integration/

thanks but this is only for integration 3CX and ZOHO ... i need to learn next what should i do after intergration . how to use this integration .. i mean zoho tutorial if you have

 

[Constantinos Constantinou]

Nope definitely we do not have Zoho tutorial