Zoho CRM - Popup on ring vs Answer

[WJ England]

Hi

We have been using Zoho CRM and 3CX for years now and we have the ability to open the CRM tab ON RING

This has now been changed to ON ANSWER.

This creates a number of issues;

We use Mobile App, Desktop App, and in some locations also DECT and deskphones . With the On ring we would find the Zoho tab ready, irrespective what device we answer from...or if we missed a call and could operate a perfect CRM combo.

Can we get the get the on ring function back? It makes no sense to have it for years and then just have it taken away.

 

[Evolute IT]

It won't be changed back. We've been over this many times.

There was a debate for years about this and "on answer" won.

 

[WJ England]

Can someone form 3CX clarify this? We had this working fine will V18 update 4 without issues with popup on ring.

We dont recall seeing this a change log. In our market this is a major setback on usage.

 

[Evolute IT]

Can someone form 3CX clarify this? We had this working fine will V18 update 4 without issues with popup on ring.

We dont recall seeing this a change log. In our market this is a major setback on usage.

It was not explicitly said but it was a change in U5. It is in the changelog for the app/webclient.

Unfortunately, it won't change back. You'll need to find another solution.

Users can always just click the contact card icon while it's ringing, that's not prevented.