Zoho Desk and 3CX IVR

[PedroI]

Hi

I am setting up 3CX with Zoho Desk. ZD has a very limited IVR and I would like to use the IVR I have setup in 3CX. Is it possible to use the Zoho Desk as an extension and if the call is not answered it returns to 3CX to be redirected to a phone?

Thanks for any help on this.

Pedro

 

[edossantos]

Hello Pedro,

I'm not sure how you integrate 3CX with Zoho Desk, but from what you say it seems it's in a call basis, and not for contact lookup. So I'm moving the thread to the general forum, maybe this can be achieved connecting Zoho Desk via SIP Trunk or something, not sure...