Zoho integration doesn't work

[Julien31]

Hi

I did follow guide and all steps but whne i click auhtorise i get :

ERROR_invalid_redirect_uri

Julien,

 

[edossantos]

Hello Julien,

The Redirect URI you enter when you create the Client ID in Zoho must be the same than you use to access the console, just adding "/api/oauth2crm" at the end. For example, if you access your console here:
https://testing.3cx.com:5001

Then you need to enter:
https://testing.3cx.com:5001/api/oauth2crm

Kind regards.

 

[Triantafillos Paradas]

Hello,
I have the same problem. When I click authorize I get ERROR_invalid_redirect_uri. But, my redirect uri at the Client ID in Zoho is ok (i guess).



When I make a test, from the test button, I get:

Started scenario with empty id
Started Auth
Request text: https://accounts.zoho.com/oauth/v2/token
Request form value refresh_token set to
Request form value grant_type set to refresh_token
Request form value client_id set to **************************************************
Request form value client_secret set to **************************************************
Response text: {"error":"invalid_code"}
Response finished
Finished Auth
System.Exception: Unknown expression: ApiDomain. Part: ApiDomain.
   at TcxLexicalParser.ValueManager.GetByPath(String[] path)
   at TcxLexicalParser.LexEvaluator.ProcessInt(ConcatElement concatElement, IValueManager valueManager, Boolean isFunctionArgument)
   at CrmIntegration.EscapedExpressionEvaluator.ParseExpression(String expression, Boolean asExpression, IValueManager customManager)
   at CrmIntegration.ScenarioProcessorBase.<ProcessRequest>d__15.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at CrmIntegration.ScenarioProcessorBase.<ProcessScenario>d__6.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at CrmIntegration.ScenarioProcessorBase.<Execute>d__5.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at CrmIntegration.CrmProcessor.<GetContactInfo>d__5.MoveNext()

What should I do to fix it?

Thank you in advance

 

[edossantos]

You need to press the Authorize button before testing. It seems you didn't do it as the refresh token is empty.

 

[Triantafillos Paradas]

Hello,
I did that as a (desperate) test. Anyway, why I can not Authorize?

Thank you in advance.

 

[edossantos]

Are you accessing the 3CX Console using the URL you specified when created the Client ID? Probably not, maybe you're entering the server IP address instead of the FQDN.

 

[Triantafillos Paradas]

Without the /api/oauth2crm yes. I can access the console.

 

[edossantos]

Try accessing the console using that same URL. It is important to use the same protocol (http / https) and the same FQDN and port number. Otherwise you will get that invalid redirect url error.

 

[Triantafillos Paradas]

I use the same, as it is at the ZOHO client id details picture at post #3.

https://*****.3cx.gr:5001

From my mobile network test.

 

[edossantos]

Try changing to the IP address in both sides. Try changing to http instead of https.

 

[Triantafillos Paradas]

OK, I will test it.

 

[Triantafillos Paradas]

When I try to access the management console with http://i****a.3cx.gr:5000 from the internet I get a "403 Forbidden" error. Besides that, every test ends with ERROR_invalid_redirect_uri error again.

By "Try changing to the IP address in both sides" what do you mean? The ZOHO API Credentials client Domain and Authorized redirect URIs? Because I change them also but I had the same result.

 

[edossantos]

Silly but important question: are you running 3CX v15.5 Update 5? Because the authorization will only work when Update 5 or later is applied.

 

[Triantafillos Paradas]

I believe so.


I will keep an eye when you become available.

 

[edossantos]

Very weird behaviour, this might need a TeamViewer troubleshooting session, please open a support ticket so we can do it.