Zoho Integration

[knutsfordit]

Hello,

I'm having issues with the integration of Zoho. The link is there and working, it creates contacts and vice versa - however, it doesn't appear to be logging calls.

Do you guys have any advice on how to troubleshoot this?

Many thanks

 

[Evolute IT]

Hello,

I'm having issues with the integration of Zoho. The link is there and working, it creates contacts and vice versa - however, it doesn't appear to be logging calls.

Do you guys have any advice on how to troubleshoot this?

Many thanks

It should be logging them as Closed Activities.

Have you enabled the Call journaling? Sometimes people forget to check the box.

If so, you'll need to check the logs by setting the system into Verbose, doing a few tests and then checking the 3CXSystemService.log file.

 

[knutsfordit]

All enabled but doesn't seem to push anything through. It does however create new contacts.

Another problem is it doesn't seem to be saving contacts in the 3CX DB or syncing data after the fact.

Any ideas?

 

[edossantos]

As suggested by @ConceptsWeb, enable verbose logs in 3CX, run a test call, and check the 3cxSystemService.log file. There you will have some hints.