Huntingdon Town Council Modernizes with Move to 3CX
When the Huntingdon Town Council members saw how ineffective and costly its previous phone system was, the group knew that it was time for a communications upgrade. An outdated PBX and lack of support left the council with an unreliable phone system that was starting to affect the level of service they could provide to residents. Due to its wealth of features and quick installation time, Huntingdon Town Council opted for 3CX, and haven’t looked back since.
The Challenge
HTC’s Avaya®* 1600 phone system and BT lines were costing the town roughly 2,750 British Pounds on a yearly basis. This was in addition to charges that were tacked on every time a member used the intercom system.
To make matters worse, the Huntingdon Town Council had no support. So when the phones or lines stopped working, the entire office was shut down. In order to provide residents with the services they needed, it was time to bring the Council’s communications capabilities up-to-date.
3CX Offers a Solution
After briefly considering phone systems from Gamma and Prism, the Council overwhelmingly selected to partner with 3CX due to its broad range of features and heralded support team.
Because of Huntingdon Town Councils’ civic responsibility to residents, it was imperative that the transition to 3CX would create no downtime. Fortunately, 3CX partner CNS was available to conduct a seamless installation, which took just a few hours. Because 3CX operates on Windows, Linux and in the Cloud, it also meant that employees required little time to get to learn their intuitive telephony solution.
“We wanted a more cost-effective, cheaper, and manageable service. The 3CX system allows staff to program out of office responses, leverage virtual assistant capabilities, and various other hand functions. It will also save the Council money on telecommunications. In addition, we have the benefit of ongoing support from 3CX partner CNS in the event that any issues will arise”
Kate Yerbury, Spokesperson, Huntingdon Town Council
The Results
In moving to 3CX, the Huntingdon Town Council has transitioned into a modernized, and efficient Government Agency. Council members have been able to benefit from numerous 3CX services such as out of office programming, voicemail, and virtual receptionists, allowing for greater mobility and collaboration. Furthermore, HTC has achieved considerable cost savings, while offloading management and maintenance to a trusted 3CX partner. This has allowed the Council to get back to what it does best: serve the citizens of Huntingdon.
The Customer
Huntingdon is a market town in Cambridgeshire, England. With a population of roughly 25,000, the town is in a unique position. Large enough that it must provide ample support for public services, yet small enough that town leaders must get creative when it comes to managing their budget. Careful consideration has to be given to any changes in policies and processes.
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