3CX Helps Maintain Disaster Protection in Russian Krasnodar Territory
The Chief Administration of the Ministry of Emergency Situations of the Russian Federation for the Krasnodar Territory is charged with protecting citizens in disasters and threats. It needed a more reliable, flexible and mobile phone system solution to ensure mission-critical continuity of service.
The Challenge
The Ministry must provide a vast swath of services for its territory, everything from fire protection to paramilitary mountain rescues. As a result, its 300 employees must be connected seamlessly and continuously with the Ministry.
Should a disaster strike, they must be updated with information in real-time – this can save lives. Andrei Yurievich Sokolov, Head of the IT and Automated Control Systems Department at the Ministry, needed a more reliable, flexible and mobile phone system solution to ensure this mission-critical continuity of service.
Andrei searched the telecoms market high and low to find the perfect match for his organization’s communications needs. His first criterion was the ability to conduct audio conference calls. Second, he wanted an IP-enabled phone system that could integrate the usage of softphone and smartphone technology, providing flexibility and mobility for the Ministry’s workers. As it provided all the qualities his administration needed and more, Andrei chose 3CX Phone System.
3CX Offers a Solution
3CX partner IT-Center rapidly installed the new solution with a minimum amount of downtime. Subsequent ease of use didn’t hurt either, especially as all instruction manuals are available in Russian. Familiarity with the Windows-based interface also helped reduce the learning curve for employees.
The Ministry successfully transitioned from its legacy PBX to adopting 25 Yealink IP phones, five external SIP lines, and a voice gateway. The organization realized instant improvements such as more reliable communications, total employee mobility, and heightened collaborative capabilities using the powerful WebRTC platform permitting one-click web meetings from a Chrome browser.
Due to the sophistication and robustness of the features included in its new software-based, IP-enabled, phone system, rapid improvements were realized. For instance, Andrei noted that the phone system’s audio conferencing capability has boosted the Ministry’s internal collaboration. Now employees in one office—or in disparate locations—can communicate in a conference whenever they find it necessary.
“For us, continuous connectivity is the keystone of rapid response for any emergencies we face.Thanks to our cooperation with 3CX, we are able to reach a new level of operation. We have been able to increase the safety of our citizens, which is the most important thing. We train the specialists in the field of civil defense, as well as in protection of the population and territories, in order to take control of emergency situations whether they are natural or man-made disasters. 3СХ PBX helps us to communicate with our students who are located throughout Russia. For us, the 3CX IP PBX offers an important reduction in the cost of long-distance calls. I think the implementation of 3СХ is our good fortune”
Andrei Yurievich Sokolov, Head of IT, Ministry of Emergency Situations of the Russian Federation for the Krasnodar Territory
The Results
The emergency services institution increased employee productivity due to the implementation of softphones, which enabled employees to stay connected to teammates at the headquarters or out in the field. Softphones on laptop screens, or call clients on smartphones allowed employees to take advantage of all the features of the deskphone on their laptops, tablets and smartphones. As such, emergency workers—like rescue teams or firefighters—can now alert colleagues at the Ministry of developing situations on the fly. In addition, the administration, which needs to communicate with workers all over the country, enjoyed a sharp reduction in calling costs.
The Customer
The Chief Administration of the Ministry of Emergency Situations of the Russian Federation for the Krasnodar Territory is charged with protecting citizens in disasters and threats. The Ministry must provide a vast swath of services for its territory, everything from fire protection to paramilitary mountain rescues.
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