Republican Party of Minnesota Connects with its Constituents Using 3CX

The Republican Party of Minnesota was founded in 1855, just over twenty years before the telephone was patented. Today, the Party communicates with many of its constituents over the phone through its call centre. In order to handle a large number of calls, the Party decided to update to a modern, software-based solution with 3CX Phone System.

The Challenge

The Republican Party of Minnesota wanted to modernize its phone system and replace its old Siemens®* Call Center which was based on a TDM system. As with the transition from analog to digital television, phone systems are undergoing a similar change with the move from TDM to IP, which offers better functionality at a lower cost. The Party’s old phone system had become overly expensive, with approximately $20,000 a year being spent on the phone lines.

The Republican Party of Minnesota was looking for a modern high performance, reliable phone system. As the call center has 45 simultaneous dialer lines, the new phone system needed to be able to handle a high volume of calls.

3CX Offers a Solution

Following a quote from 3CX Partners, MDLsolutions and BusinessWare Solutions, the Party decided to switch to 3CX Phone System. In comparison to other call center systems, 3CX offered excellent value for money and a wide range of features.

MDLsolutions has been working with 3CX for several years on producing a well supported, feature-rich call center solution. Combined with the high level of service offered by BusinessWare Solutions, the Republican Party was extremely pleased with the installation and solution.

3CX Phone System fully met the Party’s demands by providing a high-quality IP PBX with a large array of useful and easy to use features. Using call queue monitoring and supervisor features, the Party was able to successfully manage the busy call center to ensure all constituents’ calls were answered in a timely manner. 3CX Phone System has enabled increased efficiency within the call center by providing a variety of different queue strategies and offering real-time queue statistics. The Party also customized the MDLsolutions Agent Interface and Call Centre Manager to their specific requirements enabling them to create a solution specifically designed for their needs.

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“We have a terrific new solution in place that works as it should, the users like it, and the experience of getting it all installed and ‘turned on’ was painless. BusinessWare is a good ally to have.”

Mr De Haven, Executive Director, Republican Party of Minnesota

The Results

By replacing the traditional TDM call center, the Republican Party of Minnesota has made significant cost savings. The Party have cut their office and call centre costs by around 55 percent a month, totaling approximately $21,000 a year. As a software-based solution, installing 3CX Phone System did not require any additional hardware or costly phone lines, just a single internet connection. As 3CX Phone System was easy for the Party’s IT consultants to set up and manage, the cost for outside technical support was also slashed. 3CX Phone System has brought the Republican Party of Minnesota’s call center up-to-date, connecting the Party with its constituents.

The Customer

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The Republican Party of Minnesota believes in the “American Dream” for all Minnesotans. Whether it’s opening a restaurant, becoming a doctor to provide for others, educating our children or building a strong family – we are the party to help make dreams become a reality. Our party’s foundation is focused on creating limitless opportunities for Minnesotans and standing up for our Midwestern values and ideals. Together as a group of activists, business and community leaders and elected leaders, we work on behalf of all Minnesotans each and every day. We are a party that believes in collaboration, positivity and ensuring our environments are inclusive, honest and transparent.

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