3CX Provides Bastion Hotels with Leading Hospitality Solution

In the hospitality industry, downtime doesn’t just impact your personnel. It impacts the experience of guests. As such, Bastion Hotels needed to find a company that would be able to install and deploy their new phone system without disrupting operations. With 3CX, not only was the hotel able to continue business as usual, but they also experienced significant benefits and cost savings to boot.

The Challenge

The head office, which serves as Bastion’s communications hub, was desperately in need of a new phone system. Their analog PBX was costing the company roughly EUR 100,000 per year. It needed to be renewed because of its age.

In order to meet their goals, Bastion Hotels’ Marianne van der Sterren recognized that the organization needed to make a phone system upgrade. That’s when Bastion decided to make the move to 3CX.

3CX Offers a Solution

With 3CX, installation took just a few short hours and created no downtime. Also, because it operates on the most popular operating systems, users required no additional time to train.

Sbit Hospitality Services advised and implemented the system, and now maintains their 31 environments. Upon deployment, 3CX took control of Bastion Hotels’ 120 Yealink SIP T46G, and 31 Samsung e1200i phones for mobile use. It also took control of Bastion’s 16 lines at the head office, 12 additional hotel lines, and their Grandstream SIP-ATA gateways.

bastion hotel utrecht

“3CX is a great hospitality PBX. All functions for all hotel sizes are available, and by using the interface in combination with Property Management Systems it does everything you need at a very competitive price. It was very easy to install and maintain. The hotel phones could even stay in place, just by making use of SIP-ATA gateways.”

Marianne van der Sterren, ICT Manager, Bastion Hotels

The Results

Installation of the 3CX software was flawless. Any additional changes can be done remotely, further reducing IT labor costs. In addition to drastic cost savings, Bastion Hotels has greatly increased the productivity and mobility of employees. 3CX has been able to increase collaboration between hotels and has enabled employees to stop worrying about communications challenges instead spending more time making sure every guest leaves satisfied.

The Customer

Bastion Hotels logo

Bastion Hotels, located in Utrecht, Netherlands, is a Dutch hotel chain founded in 1986 that now operates 31 hotels in The Netherlands and one hotel in Germany. Bastion Hotels are committed to providing guests with an inviting atmosphere and personable customer service. Bastion seeks to provide the comforts of home with the facilities of a five-star hotel at a price that anyone can appreciate.