Case Studies - Hospitality

3CX checked-in to Club Med, an all-inclusive resort
“Since switching to 3CX, the solution has become more stable and reduced the large amount of dropped calls we were getting. We’ve been able to provide services remotely without the need for a technical team in our offices. The integration of 3CX with our global service system (NICE In Contact / Verizon) in the United States, has helped us to increase productivity in a cost-efficient way. It was definitely the right solution deployed by the right partner.”
Claudio Cavalcanti, Head of IT South America

3CX takes up residence at the new Willing Hotel in Minsk
“We had been choosing the telephony type for quite a long time, compared many brands, met the representatives of different companies, but finally decided on 3CX, as this software meets all our requirements to the best advantage.”
Oksana Vladimirovna Miakish, CEO

Best Western Plus Epping Forest Kicks Off Mass Migration to 3CX
“Our old PBX system was on its last legs. We wanted to move away from traditional PSTN lines and move to VoIP. On average we were spending 350 pounds per month only on line rentals of ISDN30 lines. We wanted a robust, but cost-effective solution. We briefly reviewed Avaya, Siemens and Mitel. But it was 3CX that checked all the boxes.”
Mohammad Umer, IT Manager

3CX Delivers 5 Star Telephony to Mile Beach Ressort
“It was time to migrate to an all-IP system. We needed better line quality and the advanced features to show our guests we’re taking their needs seriously. And of course, we needed a solution that would mitigate all the management and maintenance that was delaying our ability to service guests.”
Darrell Player, Network Administrator

Holiday Inn Express Velizy Opens Strong with 3CX
“There were numerous considerations that factored into our decision to select 3CX for our new hotel. We started with the sage advice of our partners at SAMCloud, but recognized quickly that 3CX offered immense cost savings without sacrificing the features that are so important to hospitality today. We also wanted to be able to use DECT phones all around the hotel and put VoIP technology in all 111 rooms, which 3CX made incredibly easy. Simply put, the hotel industry and 3CX go hand in hand.”
Mr. Pouzet, Deputy Director

3CX Provides Bastion Hotels with Leading Hospitality Solution
“Installation of the 3CX software went flawlessly. And changes can be done remotely, which further reduces IT labor costs.”
Marianne van der Sterren, HR manager & ICT manager

Unsupported Nortel PBX Replaced with 3CX Phone System in Belgian Hotel
“3CX Phone System was a breath of fresh air – not only was it competitively priced but installation was a breeze! The flexibility for easy, low cost future expansion and the feeling of being free from expensive maintenance contracts and no longer being tied in to a particular vendor is second to none.”
Luc Daneels, Managing Director

Best Western Carlton Blackpool Springboards Starboard Hotels 3CX Rollout
“The 3CX phone system has ticked all the boxes for Best Western Carlton Hotel Blackpool. Replacing the old outdated PBX has meant we no longer need expensive maintenance contracts to keep the system going, savings thousands of pounds each year. The 3CX system is very reliable. As the 2nd hotel to implement 3CX, we are confident that we will be able to use our success as a launch pad to roll out 3CX across all sites in the coming months.”
Mohammad Umer, Director of IT

3CX Carves up the Competition with Infrastructure, Administration Savings and Hotel Features
“The fact that I could install 3CX Phone System on the existing Windows Server was a great advantage. Rather than buying a “black box“, I could leverage my Windows skills to administer the phone system and greatly reduce the administration time of the PBX.”
Stefan Pfender, CEO